E-commerce assistantE-commerce assistant
Rekha
ID Verified$1,200
per month
($7/hour)
Profile Description
Currently working as a Logistics Operations & Back-Office Support Specialist at Cloudstaff, where I manage end-to-end order tracking, shipment coordination, returns and refunds, chargeback disputes, logistics reporting, and customer operations across multiple shipping carriers. I have practical experience with Shopify operations, order fulfilment, inventory management, tracking systems, marketplace operations, and AI tools such as Claude AI to streamline reporting, prepare chargeback evidence, a...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Work Experience
E-commerce assistant
Cloudstaff (Client-GRAYSON LIVING)
Jun 2024 - Present
Job Responsibilities:
Logistics Operations & Back-Office Support Specialist | Shopify Operations I manage backend logistics, revenue protection, and customer feedback workflows for e-commerce brands on Shopify. What I do in my role: • Order Tracking & Issue Resolution: Track active orders in transit across major logistics networks—including Metropolitan, Maersk, UPS, FedEx, and Awest. I quickly resolve shipping ex...
Account manager
Whatagift
Apr 2021 - May 2024
Job Responsibilities:
Shopify dropshipping account manager Customer Support: Handled customer queries related to orders, shipping, delivery delays, and product-related concerns. Returns & Refunds: Managed return requests, refund processing, cancellations, and order-related disputes. Supplier Coordination: Communicated with dropshipping suppliers to resolve product, fulfilment, stock, and shipping-related issues. Orde...
E-commerce executive
Medgears
Sep 2019 - Mar 2021
Job Responsibilities:
As an e-commerce executive, my primary responsibilities are maintaining products across major e-commerce portals such as Amazon, Indiamart, Flipkart, and eBay. I would play a pivotal role in formulating effective sales strategies, predicting sales volumes, and overseeing the comprehensive content creation and listing process on all online marketplaces marketplaces.