Regine

CSR | Team Lead | GVA | Admin

Regine

1,150/mo
Batangas, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Customer Service and Operations professional with over 8 years of experience in client-facing roles, teamleadership, and process improvement. Proven track record of managing customer relationships, leading high-performing teams, and improving operational efficiency in fast-paced, deadline-driven environments. Skilled communicator with strong problem-solving abilities and hands-on experience with CRM platforms including Salesforce and Zendesk.

Top Skills

Phone Support · 8 yearsData Entry · 5 yearsEmail Management · 4 yearsResearch & Information Gathering · 4 yearsB2B Sales · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementAdvanced
Lead ManagementAdvanced
ZendeskIntermediate
Email SupportIntermediate
Live Chat SupportIntermediate

Data & Analytics

Google Sheets (Advanced)Advanced
Excel (Advanced)Intermediate
Power BIIntermediate

Sales & Business Development

B2B SalesAdvanced
Lead GenerationAdvanced
Cold CallingAdvanced
Warm Outreach & Appointment SettingAdvanced
SalesforceAdvanced
B2C SalesIntermediate
Apollo.ioIntermediate
ZoomInfoIntermediate

Specialized Skills

Coaching & MentoringIntermediate
Contract ReviewIntermediate

Virtual Assistance & Admin

Data EntryExpert
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Calendar ManagementIntermediate
Meeting CoordinationIntermediate
Monday.comIntermediate
CalendlyIntermediate

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified