AI Enhanced Virtual AssistantAI Enhanced Virtual Assistant

Job Responsibilities:

• Systems & Data Synchronization: Managed end-to-end reservation lifecycle by bridging external client trackers with Ciirus software, ensuring 100% data integrity across 15+ short- and mid-term rental properties. • Strategic Guest Liaison: Primary point of contact for all guest communications, managing high-volume inbox and resolving inquiries with escalation within strict 2-hour timeframes. • Inf... more...

Job Responsibilities:

• CRM Workflow Management: Engineered and managed end-to-end client workflows within GoHighLevel for 50+ active veteran disability claim cases, ensuring 100% data accuracy throughout the submission pipeline. • Case Compilation & Audit: Systematically compiled sensitive medical and disability documentation, preparing comprehensive digital files for final submission to the US Veteran's Disability Cl... more...

Job Responsibilities:

• Revenue Optimization: Managed booking lifecycle for 20+ vacation rental units across Orlando and Virginia Beach, implementing dynamic pricing via PriceLabs to maximize occupancy and RevPAR. • Guest Relations Management: Sole remote point of contact for all guest communications, maintaining sub-24-hour response time and resolving maintenance, cleaning, and property issues. • Vendor & Contractor C... more...

Job Responsibilities:

• Litigation Calendar Management: Strategically managed the lead attorney's professional schedule, coordinating 30+ monthly hearings, depositions, and meetings to ensure zero missed litigation deadlines. • Billing & Time-Tracking: Maintained high billing accuracy by recording meticulous daily time entries into the firm's legal time-tracking software, supporting accurate monthly invoicing. • Knowle... more...

Job Responsibilities:

• Supervisory Leadership: Provided strategic oversight and performance coaching for a team of 12 customer service representatives, ensuring adherence to company standards and KPI benchmarks. • Level 3 Conflict Resolution: Managed highly escalated customer disputes within a cross-skilled complaints department, conducting investigations and achieving resolution satisfaction above departmental target... more...

Job Responsibilities:

Handled inbound calls, account inquiries, payment extensions, and CRM documentation while maintaining AHT, CSAT, and QA metrics for an Auto Loans Financial Account.

Job Responsibilities:

Resolved software issues via phone, email, and chat for QuickBooks Desktop users. Documented cases in Salesforce and Siebel CRM. Maintained AHT, NPS targets, and delivered technical support for a high-volume financial software account.