Precy

appointment setter/customer service

Precy

ID Verified
800/mo
LA TRINIDAD, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have extensive experience in order processing and am well-versed in PCI and PPI compliance, ensuring adherence to government regulations while protecting both the company and the customer. I am highly organized and detail-oriented, which allows me to perform tasks accurately and efficiently. My skills span both data entry and customer service, giving me the versatility to handle multiple responsibilities. Having worked remotely with US clients for over six years, I am fully equipped with a de...

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Finance & Accounting

Human Resources

Sales & Business Development

Work Experience

Outbound sales Agent

HelpGrid

Mar 2023 - Feb 2026

Job Responsibilities:

I have been a consistent top performer for two consecutive years and was given the opportunity to travel with other top performers as a reward for our achievements. This role taught me valuable skills such as patience, perseverance, resilience, and keen attention to detail. I also learned that attentive listening is key to building customer trust quickly, as it allows us to understand their needs...

Administrative Assistant

Nutrition Health and Wellbeing

Jan 2022 - Mar 2023

Job Responsibilities:

Every job I have taken has given me the opportunity to learn new things. In this company, I learned about basic healthy diets while working closely with dietitians. It was enjoyable collaborating with them because our meetings felt open and friendly, allowing me to ask questions and gain a deeper understanding of the business. The knowledge I gained was not only valuable professionally but also so...

Fraud Analyst

Convergys -Concentrix

Jan 2020 - Sep 2021

Job Responsibilities:

Although working in the banking industry is not new to me, my role as a Fraud Analyst helped me further develop my critical thinking and attention to detail, as even small discrepancies like an erasure must be carefully investigated. The role was challenging yet highly fulfilling, and I felt a strong sense of satisfaction whenever I successfully resolved a customer’s problem.

Airline Reservation Agent

Sitel Philippines

Jan 2016 - Dec 2019

Job Responsibilities:

I love traveling, and when I interact with passengers, I often feel like I’m traveling alongside them. This experience not only allows me to grow professionally but also helps me learn valuable insights that I can apply to my personal travels in the future. I assist customers with booking, rescheduling, and canceling flights, and send notifications via email and SMS before departure to inform pass...

Customer Service Representative/Quality analyst

IBM -Concentrix

Sep 2022 - Jan 2016

Job Responsibilities:

I was initially hired as a project-based employee, and after completing my six-month contract, I was regularized and given the opportunity to undergo training as a Quality Analyst, which allowed me to expand my skills and contribute more effectively to the team. My main responsibilities include responding to customer inquiries via email and phone, processing ISA fund transfers upon client request,...

Administrative assistant

Dragon Luck Recruitment Agency

Mar 1999 - Mar 2005

Job Responsibilities:

I truly enjoyed working with the company and gained valuable experience in managing senior executives’ schedules and calendars, coordinating meetings and conferences with internal and external stakeholders, and handling confidential information with discretion. I also conducted client briefings before contract signing and departures, and provided daily updates to our international partners, which...

Quick Stats

Age48 years
GenderFemale
English LevelFluent
ID VerificationVerified