Customer Service Representative | Administrative SupportCustomer Service Representative | Administrative Support

Key Achievements:

● Gained exposure to Shopify and e-commerce support workflows, including reviewing order, product listing and customer case-related information. ● Gained basic familiarity with Mirakl marketplace concepts, including marketplace product listing workflows. ● Served as the primary communication point among users, clients, management, and technical teams for 10+ client accounts. ● Managed 30+ incidents and service requests per shift from detection through resolution by creating, prioritizing, tracking, and coordinating tickets. ● Facilitated 5+ meetings per shift, coordinated status updates, supported service excellence initiatives, and distributed minutes of the meeting (MOTM) generated using Microsoft Copilot. ● Managed client communications, email correspondence, and incidents/service requests while maintaining timely responses and SLA compliance.

Key Achievements:

● Provided inbound and outbound customer support for U.S.-based customers through phone, email, and chat channels while resolving inquiries and maintaining high customer satisfaction. ● Processed 30+ account and phone number ownership transfer requests daily while ensuring compliance with company policies and regulatory requirements. ● Reviewed submitted documentation for completeness, validity, and compliance. ● Assisted customers with document submission issues and provided guidance throughout the transfer process.

Key Achievements:

● Handled 30+ customer calls per shift regarding orders, payments, returns, exchanges, cancellations, and product inquiries. ● Coordinated with internal teams to resolve order-related concerns. ● Maintained accurate customer records and updated account information.

Key Achievements:

● Supported daily restaurant operations while supervising 80+ crew members and maintaining customer service standards. ● Supported daily inventory management, staff training, employee scheduling, training documentation, and sales reporting to maintain accurate records and efficient operations. ● Handled cash-related activities and supported accurate transaction processing. ● Processed and encoded petty cash fund vouchers valued at PHP 100,000, reviewed supporting documentation, and verified that all monthly expenses were accurately recorded.