Philiswa

Online Customer Service

Philiswa

528/mo
Johannesburg, South Africa
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Customer-focused professional with experience in customer service, client communication, CRM systems, and data analysis. Skilled at understanding customer needs, resolving enquiries, maintaining positive client relationships, and translating data into actionable insights that improve customer satisfaction. I bring strong written and verbal communication skills, attention to detail, a proactive approach to problem-solving, and the ability to learn new digital tools quickly. I am passionate about ...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsSocial Media Support · 3 yearsLive Chat Support · 2 yearsTicket Management · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Social Media SupportAdvanced
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
IntercomBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
Power BIBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
Content MarketingBeginner
Facebook Business ManagerBeginner
Email MarketingBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Sales PresentationsBeginner
Account ManagementBeginner
Proposal WritingBeginner
Cold Email OutreachBeginner
Lead GenerationBeginner
Warm Outreach & Appointment SettingBeginner

Quick Stats

Age68 years
English LevelFluent
ID VerificationNot verified