Pearl

Virtual Assistant

Pearl

ID Verified
800/mo
Cagayan de Oro City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a versatile and results-driven professional with experience in administrative support, learning management systems (LMS), customer service, sales support, and digital marketing. Throughout my career, I have developed strong organizational, communication, problem-solving, and multitasking skills. My experience includes managing LMS platforms such as WorkRamp and Canvas, coordinating projects, supporting daily operations, managing customer relationships, and collaborating with cross-function...

Skills & Expertise

AI & Automation

HeyGenBeginner

Content & Writing

Customer Success

Data & Analytics

Design & Creative

CanvaExpert

E-commerce & Marketplace

EtsyBeginner

Real Estate Operations

Sales & Business Development

B2B SalesAdvanced
B2C SalesAdvanced
Cold CallingAdvanced

Specialized Skills

Virtual Assistance & Admin

Work Experience

Social Media Manager | Content Creator

130 percent

Jan 2026 - Aug 2026

Job Responsibilities:

Key Responsibilities - Created, edited, and optimized short-form videos for Instagram Reels, TikTok, and other social media platforms. - Developed engaging scripts, attention-grabbing hooks, SEO-friendly captions, and content strategies. - Utilized AI-powered tools, including CapCut, Captions, ElevenLabs, HeyGen, and Gemini, to streamline content production. - Managed video editing workflows, cont...

HeyGenSEO Content WritingScriptwritingSocial Media SupportLive Chat SupportEmail SupportExcel (Advanced)Google Sheets (Advanced)CanvaLinkedIn Ads

Learning Management System (LMS) Administrator

Athena Oraz PH

Dec 2024 - Jan 2026

Job Responsibilities:

Key Responsibilities - Administered and maintained LMS platforms, including WorkRamp and Canvas, supporting over 13,000 users. - Managed user accounts, enrollments, course assignments, permissions, and learning content. - Monitored system performance, resolved technical issues, and coordinated with technical support teams. - Generated training reports, monitored completion rates, and maintained sy...

NotionData EntryResearch & Information GatheringTrelloTechnical TrainingCurriculum DevelopmentOnline Course CreationExcel (Advanced)Technical SupportGoogle Sheets (Advanced)

Design and Development Analyst

ATHENA ORAZ PH

Dec 2023 - Dec 2024

Job Responsibilities:

Key Responsibilities - Analyzed organizational training requirements and developed digital learning materials and resources. - Designed instructional content, visual assets, and learning resources for employee training and onboarding. - Collaborated with stakeholders and subject matter experts to translate business needs into learning solutions. - Supported the development and improvement of train...

Excel (Advanced)Google Sheets (Advanced)Online Course CreationOnboardingTechnical TrainingCurriculum DevelopmentEmail ManagementAsanaCalendlyNotion

Executive Assistant to the CLO

ATHENA ORAZ PH

May 2023 - Dec 2023

Job Responsibilities:

Key Responsibilities - Provided administrative and executive support to the Chief Learning Officer (CLO). - Managed calendars, scheduled meetings, coordinated appointments, and handled daily correspondence. - Organized emails, maintained confidential records, and ensured accurate documentation. - Coordinated communications and supported smooth day-to-day executive operations. Key Achievements - S...

Technical SupportExcel (Advanced)Google Sheets (Advanced)CanvaData EntryTravel PlanningResearch & Information GatheringExecutive Assistant ServicesPersonal Assistant ServicesEmail Management

Real Estate Virtual Assistant

ROCKETSTATION

Jun 2022 - May 2023

Job Responsibilities:

Key Responsibilities - Provided remote administrative support to real estate professionals, including appointment scheduling and client communication. - Managed CRM systems, property databases, client records, and transaction documentation. - Assisted with contract preparation, client inquiries, follow-ups, and calendar management. - Coordinated communication between agents, clients, and other par...

Email SupportLead Management

Customer Support / Technical Support

TELEPERFORMANCE

Sep 2018 - May 2021

Job Responsibilities:

Key Responsibilities - Handled inbound and outbound customer calls, addressing billing inquiries, account concerns, and technical support requests. - Processed payment transactions, billing adjustments, and customer account updates. - Assisted customers with order placement, order tracking, and issue resolution. - Explained billing charges and account information clearly and professionally. Key A...

Phone SupportTechnical SupportLive Chat SupportEmail SupportGoogle Sheets (Advanced)Excel (Advanced)

Social Media Manager / Data Entry

PRM DATA QUEST CORPORATION

Jun 2017 - Jul 2018

Job Responsibilities:

Key Responsibilities - Managed client social media accounts and supported day-to-day online communications. - Performed data entry, updated customer information, and maintained accurate records. - Handled inbound and outbound calls and responded to customer inquiries. - Assisted with billing concerns, payment transactions, order processing, and order tracking. Key Achievements - Supported both so...

Email ManagementSocial Media SupportPhone SupportLive Chat SupportEmail Support

Sales Representative

Arriba Telecontact

Jan 2017 - Jun 2017

Job Responsibilities:

Key Responsibilities: Conducted outbound cold calls to introduce products or services to prospective customers. Followed up with potential leads and communicated sales offers. Maintained detailed call logs and recorded customer interactions. Applied sales techniques to identify customer needs, address objections, and encourage conversions. Key Achievements Generated sales opportunities through pr...

Technical SupportSocial Media SupportGoogle Sheets (Advanced)Cold Email OutreachCold CallingB2B SalesB2C Sales

Quick Stats

Age28 years
GenderFemale
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

UNIVERSITY OF SCIENCE AND TECHNOLOGY OF SOUTHERN PHILIPPINES

2013 - 2017