Virtual Assistant, Executive AssistantVirtual Assistant, Executive Assistant
Palistha
ID Verified$2,500
per month
($14/hour)
Profile Description
As an MBA graduate and the founder of a digital e-commerce brand, I bring a unique 'owner’s mindset' to every project I undertake. Over the past several years, I have specialized in bridging the gap between high-level business strategy and the meticulous, daily operations required to keep customers happy and systems running smoothly. My experience ranges from managing complex international supply chains to providing white-glove support for high-net-worth clients.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Marketing & Growth
Customer Success
Design & Creative
Content & Writing
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Human Resources
Work Experience
Executive Assistant and Guest Coordinator
Shrestha Tourist Chheya
Feb 2023 - Present
Job Responsibilities:
Optimized Executive Scheduling: Streamlined a complex, multi-time-zone calendar for senior leadership, reducing scheduling conflicts by 40% and reclaiming 5 hours of 'deep work' time for the executive weekly. Workflow Transformation: Designed and implemented a digital filing and task-tracking that centralised 2 years of legacy documents, improving team retrieval speed by 50%. High-Stakes Coordinat...
Founder and Customer Operations Lead
KFS_Amazon
Feb 2023 - Dec 2025
Job Responsibilities:
Built and scaled an independent e-commerce brand from the ground up, achieving a 40% repeat customer rate by implementing a personalised follow-up strategy and proactive inquiry management. Transformed the customer support workflow by developing a centralised response library and internal documentation system, which reduced average inquiry resolution time by 60%. Successfully maintained 100% servi...
Administrative and Client Support Specialist
Aptech Information and Technology
Apr 2018 - Nov 2020
Job Responsibilities:
Maintained a 98% resolution rate within established SLAs (Service Level Agreements), consistently ranking as a top-performing helpdesk specialist for inquiry volume and accuracy. Facilitated smoother cross-functional workflows by developing a unified reporting template for the technical and sales teams, reducing the 'back-and-forth' on customer escalations by roughly 30%. Created a frequently aske...
Quick Stats
Certifications
Education
Master's Degree
University of Central Lancashire
2020 - 2022
Bachelor's Degree
Westcliff University
2013 - 2016