Healthcare Virtual AssistantHealthcare Virtual Assistant
Norie
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a dedicated and detail-oriented professional with experience in customer service and healthcare support. I have worked with U.S. based patients, verifying insurance eligibility, handling appointment scheduling, and managing inquiries through email and chat. My experience has strengthened my communication skills, accuracy, and ability to handle sensitive information responsibly. I am organized, reliable, and comfortable working independently, including night shifts. I learn systems quickly,...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Finance & Accounting
Data & Analytics
Customer Success
AI & Automation
Work Experience
Customer Care Associate
Thirty Madison
Sep 2024 - Jan 2026
Key Achievements:
Thirty Madison/Nurx | 2024 - 2026 Verified U.S. patient insurance eligibility and accurately Handled patient inquiries, appointment requests, and service concerns via email and chat Supported telemedicine workflows and patient documentation
Customer Care Representative
Carelon
Mar 2023 - May 2024
Key Achievements:
Processed insurance verifications, authorizations, and appeals Reviewed claims and coordinated with insurance carriers Documented interactions accurately and escalated complex issues
Healthcare Account Specialist
Nearsol
Sep 2020 - Aug 2022
Key Achievements:
Verified eligibility and explained coverage details Assisted providers with benefits inquiries via phone and email Documented interactions accurately and escalated complex issues