Support & Operations Specialist | AI Automation Specialist

Nomsa

1,500/mo
South Africa
Looking for Full-time
10 hours/day
Availability: US / EU timezone

Profile Description

I’m an Operations and Customer Experience professional with 7+ years of experience helping technology-driven companies improve the way they work, serve customers, and scale their processes. What sets me apart is the combination of customer experience, operations, marketing, and technology. I understand what customers need because I’ve worked closely with them, but I also understand the operational systems, processes, and tools required to deliver exceptional experiences at scale. My background ...

Top Skills

Ticket Management · 8 yearsData Entry · 7 yearsDocument Management · 7 yearsEmail Management · 7 yearsEmail Support · 7 years

Skills & Expertise

AI & Automation

ZapierAdvanced
Make (Integromat)Intermediate

Customer Success

Ticket ManagementExpert
Live Chat SupportExpert
Email SupportExpert
ZendeskExpert
Phone SupportAdvanced
Help ScoutAdvanced
Social Media SupportIntermediate
FreshdeskIntermediate
IntercomIntermediate
Technical SupportBeginner

Design & Creative

CanvaBeginner
FigmaBeginner

E-commerce & Marketplace

WordPressIntermediate

Marketing & Growth

SEO (Technical & Content)Intermediate
Content MarketingIntermediate
Content StrategyIntermediate
Community ManagementIntermediate
Twitter/X ManagementIntermediate
YouTube Channel ManagementIntermediate
Social Media AnalyticsIntermediate
Influencer OutreachIntermediate
HubSpotIntermediate
MailchimpBeginner

Sales & Business Development

SalesforceIntermediate

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
Data EntryExpert
Research & Information GatheringExpert
AsanaExpert
NotionExpert
CalendlyAdvanced
JiraAdvanced
BasecampIntermediate
TrelloIntermediate
Monday.comIntermediate
ClickUpIntermediate

Work Experience

Operations & Project Management Specialist

MBW Services

Jun 2026 - Jul 2026

Make (Integromat)CanvaResearch & Information GatheringCalendlyClickUp

Quick Stats

Age35 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Monash University

2011 - 2017