General Virtual AssistantGeneral Virtual Assistant
Nojood
ID Verified$700
per month
($4/hour)
Profile Description
I have over 6 years of experience in customer service, sales, and client success, primarily working with US-based clients in a BPO and remote setup. My background includes handling inbound and outbound communication, lead generation, cold calling, appointment setting, and account management. I’ve also worked as a virtual assistant, supporting administrative tasks such as email management, scheduling, and client coordination. I bring strong communication skills, problem-solving ability, and a re...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Virtual Assistance & Admin
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
Sales Executive
MasterSoft ERP
Aug 2024 - Apr 2026
Key Achievements:
Responsible for identifying and engaging potential clients, presenting and demonstrating ERP solutions, managing the full sales cycle from lead generation to closing, and maintaining strong client relationships, while consistently contributing to revenue growth, achieving sales targets, and supporting successful software adoption and implementation for educational institutions.
Executive Assistant
Perfectly Imperfect Families
Sep 2024 - Feb 2025
Key Achievements:
Supported a financial advisory team as an Executive Assistant by managing calendars, scheduling client meetings, coordinating appointments, handling calls and email correspondence, and ensuring smooth daily operations, while also performing appointment setting for Perfectly Imperfect Families through outbound calls and emails, consistently maintaining organized schedules, timely follow-ups, and efficient client engagement.
Customer Success Executive
Wela +
Jun 2023 - Aug 2024
Key Achievements:
Managed client accounts in a SaaS environment by providing ongoing support, onboarding assistance, and product training while ensuring customer satisfaction, driving product adoption, resolving technical and account-related concerns, and consistently meeting success metrics, while also contributing to client retention, account growth, and overall platform utilization through proactive engagement and relationship management.
Customer Service Representative
Teleperformance Philippines
Aug 2019 - Jun 2023
Key Achievements:
Handled inbound and outbound customer interactions across multiple channels, resolving inquiries, complaints, and account issues efficiently while ensuring customer satisfaction, meeting performance targets, and maintaining accurate documentation, while consistently achieving or exceeding KPIs and receiving recognition for strong performance, problem-solving skills, and delivering high-quality customer service.