Customer Support & Sales SpecialistCustomer Support & Sales Specialist
Nockthula
$1,000
per month
($6/hour)
Profile Description
Results-driven Service Consultant with over 10 years of experience in sales and customer service across retail and financial sectors. Proven track record of delivering exceptional customer experiences, meeting KPIs and resolving complex client queries on first contact. Adaptable, detail-oriented and passionate about delivering high-quality support in fast-paced environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Work Experience
AI Annotator
Telus Digital
Nov 2024 - Present
Job Responsibilities:
• Conducted data labeling such as text, audio and video with a 98% accuracy rate. • Performed quality assurance audits, achieving a 95% approval for verified data consistency. • Delivered analysis reports that supported algorithmic improvements, driving efficiency by 30%. • Identified and annotated 500+ intents for conversational AI.
Service Consultant
Capitec Bank
Jun 2019 - Sep 2023
Job Responsibilities:
• Managed 60-80 client interactions daily while balancing administrative and compliance documentation. • Processed financial documents with 99% accuracy, ensuring adherence to banking regulations. • Resolved 90% of client queries on first contact through strong verbal and written communication. • Assisted clients with banking app troubleshooting and logging complaints to our helpdesk.
Quick Stats
Certifications
Education
Certificate
Ehlanzeni TVET College
2009 - 2011