Nicolas

Operations Coordinator - Virtual assistant

Nicolas

ID Verified
1,500/mo
Colombia
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Business Administration professional with 5+ years of experience in sales, customer service, scheduling management, logistics coordination, and operations. Proven ability to support commercial operations, manage CRM records, build client relationships, coordinate high-volume workflows, perform lead generation and follow-up, provide administrative support, and improve operational efficiency. Advanced English (C2). Proficient in Microsoft Office, Google Workspace, WellSky, AxisCare, problem-s...

Top Skills

Email Support · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 yearsB2B Sales · 3 yearsB2C Sales · 3 years

Skills & Expertise

AI & Automation

MidjourneyBeginner
Copy.aiBeginner

Content & Writing

Email CopywritingBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Lead ManagementAdvanced

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate
Power BIBeginner

Real Estate Operations

Real Estate ListingBeginner
Zillow Premier AgentBeginner

Sales & Business Development

B2B SalesAdvanced
Lead GenerationAdvanced
B2C SalesAdvanced
Cold Email OutreachAdvanced
Cold CallingAdvanced
NegotiationAdvanced
Warm Outreach & Appointment SettingAdvanced
SalesforceIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Executive Assistant ServicesAdvanced

Work Experience

Office coordinator - Scheduler Sr. Manager

Solvo Global

Nov 2022 - May 2026

Key Achievements:

Managed scheduling operations for multiple home healthcare agencies overseeing 1,500–2,000 weekly service hours. Coordinated caregivers, clients, onboarding, HR collaboration, recruitment support, disciplinary processes, reporting, client communication, and workflow optimization using WellSky and AxisCare. Team leader of 4 schedulers jr responsible for different territories in the state of TN.

Lead ManagementPhone SupportExcel (Advanced)Email CopywritingEmail SupportGoogle Sheets (Advanced)Calendar ManagementEmail ManagementDocument ManagementExecutive Assistant Services

Real estate agent

EasyDeco Home

May 2023 - Jan 2026

Key Achievements:

Sold 15+ residential properties. Managed lead generation, CRM, follow-up, negotiations, client consultations, contracts, and client relationships.

B2B SalesCold Email OutreachWarm Outreach & Appointment SettingEmail ManagementLead GenerationCold CallingSalesforceDocument ManagementB2C SalesNegotiationExecutive Assistant ServicesReal Estate ListingGoogle Sheets (Advanced)Phone Support

Sales representative - closer

Teleperformance

May 2021 - Jul 2022

Key Achievements:

Top Performer for five consecutive months. Managed inbound/outbound sales, customer needs analysis, product recommendations, CRM updates, and customer retention. Promoted as closer and high ticket sales

B2B SalesLead GenerationB2C SalesCold Email OutreachCold CallingNegotiationWarm Outreach & Appointment SettingEmail Management

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified

Certifications

Digital marketing diploma

Education

Bachelor's Degree

Universidad autonoma del caribe

2017 - 2021

Certificate

universidad autonoma del caribe

2021 - 2021