Medical Virtual Assistant,Virtual Assistant,Customer SupportMedical Virtual Assistant,Virtual Assistant,Customer Support
MILDRED
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented Healthcare Administrative Professional with over 3 years of experience supporting patient care coordination, medical records management, scheduling, and healthcare operations. Skilled in maintaining accurate EHR/EMR documentation, verifying patient demographics and insurance information, coordinating referrals and follow-ups, and facilitating communication between patients, healthcare providers, and medical billing facilities. Proficient in HIPAA-compliant handling of confidentia...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Data & Analytics
Specialized Skills
Customer Success
AI & Automation
Work Experience
Executive Customer Support
Metropolis Star Lab Kenya ltd
Mar 2024 - Present
Job Responsibilities:
Handle high volumes of inbound and outbound customer calls. Document customer interactions and maintain accurate records within CRM systems. Contributed to a 30% reduction in customer complaints through proactive. communication and effective problem resolution. Managed customer inquiries and appointment booking. Coordinated follow-ups communication and service request. Collaborated with team memb...
Executive Virtual Assistant
Ranamo Finance
Jun 2025 - Nov 2025
Job Responsibilities:
Organized communications and maintained timely follow-up systems Maintained digital records and supported daily administrative operations Managed executive calendars, meetings, and scheduling activities Assisted with task tracking and project coordination to ensure timely completion
Administrative Assistant
Medicare Outpatient Services
Jan 2025 - Apr 2025
Job Responsibilities:
Organized communications and maintained timely follow-up systems Maintained digital records and supported daily administrative operations Managed executive calendars, meetings, and scheduling activities Assisted with task tracking and project coordination to ensure timely completion
Quick Stats
Certifications
Education
Certificate
ALX Academy
2026 - 2026
Certificate
HIPAA Trainining.Us
2026 - 2026
Bachelor's Degree
Kenyatta University
2017 - 2022