Medical Virtual Assistant, Virtual AssistantMedical Virtual Assistant, Virtual Assistant
MILDRED
$2,000
per month
($11/hour)
Profile Description
HIPAA compliant, detail-oriented and qualified Medical Virtual Assistant with strong hands on experience in healthcare and strong passion for patient care and satisfaction. I provide reliable administrative and organizational support to healthcare providers, clinics, specialist and patients in remote healthcare environment. My areas of expertise include: appointment scheduling, CRM Management, patient data entry, medical billing and coding, medical records management, patient communication and ...
Work Experience
Executive Customer Support
Metropolis Star Lab Kenya ltd
Mar 2024 - Present
Key Achievements:
Handle high volumes of inbound and outbound customer calls. Document customer interactions and maintain accurate records within CRM systems. Contributed to a 30% reduction in customer complaints through proactive. communication and effective problem resolution. Managed customer inquiries and appointment booking. Coordinated follow-ups communication and service request. Collaborated with team members to ensure timely service delivery and customer satisfaction.
Quick Stats
Education
Bachelor's Degree
Kenyatta University
2017 - 2022