Mc

Customer Support Specialist

Mc

ID Verified
1,000/mo
Taguig, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over nine years of experience supporting global companies in e-commerce, tech, and digital services. I manage high-volume email, chat, and phone support, handle executive and customer escalations, track tasks and workflows, and resolve sensitive cases with speed, accuracy, and empathy—turning challenges into loyal customers and fans for life. Here’s what makes me different: I’m not just a support VA—I bring creative and operational support. I design marketing materials, social media grap...

Skills & Expertise

AI & Automation

SoraBeginner
n8nBeginner

Customer Success

Data & Analytics

Design & Creative

CapCutAdvanced
CanvaAdvanced
Design SystemsIntermediate
Adobe IllustratorIntermediate
CorelDRAWIntermediate
After EffectsIntermediate

E-commerce & Marketplace

Marketing & Growth

Real Estate Operations

AirbnbIntermediate

Sales & Business Development

Specialized Skills

Virtual Assistance & Admin

Travel PlanningIntermediate
Email ManagementIntermediate
CalendlyIntermediate
AsanaIntermediate
TrelloIntermediate
ClickUpBeginner

Work Experience

Customer Support & Design Specialist

Cimpress Vistaprint

Apr 2023 - Oct 2025

Job Responsibilities:

• Delivered high-quality customer support for marketing and print products • Managed cases from inquiry to final resolution with strong attention to detail • Processed refunds, credits, and replacements in line with company policies • Designed business cards, flyers, and brochures for clients • Assisted customers with Wix website updates and branding • Acted as team POC and generated performance r...

Live Chat SupportLiveChatPhone SupportTicket ManagementExcel (Advanced)Email SupportGoogle Sheets (Advanced)Adobe PhotoshopColor GradingChatGPT for Marketing

Quick Stats

Age34 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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