Marian

Executive Assistant | Customer Experience Professional

Marian

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an Administrative Operations Specialist transitioning into healthcare administration, bringing over 10 years of experience in hospitality, client support, operations, and administrative coordination. My background has strengthened my transferable skills in customer service, scheduling, stakeholder communication, problem solving, multitasking, and delivering high quality support in fast paced environments while consistently creating exceptional client experiences. Recently, I completed Medi...

Skills & Expertise

AI & Automation

ZapierBeginner
MidjourneyBeginner
Runway MLBeginner

Customer Success

Data & Analytics

Design & Creative

FigmaBeginner
CanvaBeginner
CapCutBeginner

Work Experience

Executive & Medical Administrative Virtual Assistant

Independent Contractor (Remote)

Jul 2025 - Present

Job Responsibilities:

 Manage calendars, appointments, and scheduling requests across multiple time zones, ensuring efficient coordination and timely follow-up.  Manage high-volume email correspondence and client communications while maintaining professionalism, confidentiality, and accuracy.  Maintain organized digital records, CRM databases, and documentation systems to support operational efficiency and data inte...

Live Chat SupportPhone SupportEmail SupportPersonal Assistant ServicesAsanaEmail ManagementCalendlyTravel PlanningMeeting CoordinationData Entry

Customer Experience Sales Manager – Events & Conferences

Marriott International

Jul 2019 - Jun 2025

Job Responsibilities:

 Coordinated complex event schedules, timelines, and logistical requirements for multiple stakeholders, ensuring seamless execution and adherence to deadlines.  Managed high-volume client communications via email, phone, and virtual meetings, providing timely updates and maintaining exceptional service standards.  Maintained detailed records, contracts, event documentation, and operational repo...

Live Chat SupportVideo SupportLiveChatGoogle Sheets (Advanced)Lead ManagementPhone SupportEmail SupportExcel (Advanced)Calendar ManagementLead Generation

Customer Experience Sales Manager – Events & Conferences

Fairmont Hotels & Resorts

Sep 2016 - Jun 2019

Job Responsibilities:

 Managed multiple client projects simultaneously, coordinating schedules, documentation, and communication to ensure successful service delivery.  Maintained organized records, contracts, and client information databases, ensuring timely access to critical information and accurate reporting.  Acted as a primary point of contact for clients, responding to inquiries, resolving concerns, and facil...

Live Chat SupportVideo SupportLiveChatPhone SupportGoogle Sheets (Advanced)Lead ManagementEmail SupportExcel (Advanced)CalendlyEmail Management

Sales Executive

Fairmont The Norfolk

Aug 2015 - Aug 2016

Job Responsibilities:

 Coordinated client bookings, scheduling requests, and service arrangements while ensuring accurate documentation and timely follow-up.  Maintained client records, agreements, invoices, and event-related documentation with a high degree of accuracy and organization.  Served as a key point of contact for client communications, managing inquiries and providing timely updates throughout the planni...

Video SupportPhone SupportLead ManagementGoogle Sheets (Advanced)Email SupportExcel (Advanced)CalendlyEmail ManagementTravel PlanningMeeting Coordination

Sales Coordinator

Fairmont The Palm

Oct 2012 - Jul 2015

Job Responsibilities:

 Provided comprehensive administrative support to the Sales and Events team, including calendar coordination, document preparation, and correspondence management.  Coordinated and maintained contracts, booking files, event documentation, and operational records, ensuring accuracy and accessibility.  Managed incoming client inquiries and communications, responding professionally and escalating i...

Video SupportLiveChatPhone SupportLead ManagementEmail SupportExcel (Advanced)Email ManagementTravel PlanningMeeting CoordinationData Entry

Quick Stats

Age38 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

HIPAA Compliance Training
Medical Virtual Assistant
Medical Terminology
Revenue Cycle Management