Maria

Virtual Assistant

Maria

ID Verified
600/mo
Batangas, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Proactive virtual assistant with strong administrative, communication, and tech skills supporting busy executives and teams.

Skills & Expertise

Content & Writing

Customer Success

Data & Analytics

Design & Creative

E-commerce & Marketplace

Sales & Business Development

Work Experience

Customer Experience Agent

Alorica Philippines Inc.

Jun 2023 - Sep 2025

Job Responsibilities:

-Managed 40–60 daily client requests, handled email and chat support, maintained accurate CRM records, and supported task coordination. -Maintained 95%+ satisfaction scores, met 100% QA standards, and improved response times by delivering clear, efficient resolutions.

Live Chat SupportPhone SupportTechnical SupportCopywritingEmail SupportProduct DescriptionsExcel (Advanced)Google Sheets (Advanced)Data MiningProduct Listing Optimization

Quick Stats

Age22 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

Basic Bookkeeping Course - NC III
EF Set English Certification

Education

Bachelor's Degree

Batangas State University TNEU - Lipa

2022 - 2024