E-commerce CS Support | Technical Support | BillingE-commerce CS Support | Technical Support | Billing

Customer-focused E-commerce and Customer Service professional with over 5 years of remote experience supporting online retail operations and high-volume customer interactions. Experienced in managing end-to-end customer inquiries related to orders, payments, shipping, returns, and product information using platforms such as Shopify, Zendesk, Salesforce, Aftership, and WAMS. Proven track record of achieving high first-contact resolution, reducing ticket backlogs, and improving customer satisfacti... See more