Virtual Assistant, Admin , customer service

Lilian

600/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced customer service professional with a background in reception and administrative support. Skilled in handling customer inquiries, managing appointments, resolving concerns and providingprofessional support through phone, email and chat channels. Strong communication skills, multitasking and organizational abilities with a commitment to delivering excellent customer experiences. Reliable, detailed oriented and able to work independently in fast paced environments while maintaining hig...

Top Skills

AI Agent Development · <1 yearB2C Sales · <1 yearCalendar Management · <1 yearCalendly · <1 yearCanva · <1 year

Skills & Expertise

AI & Automation

AI Agent DevelopmentBeginner

Content & Writing

Creative WritingBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
LiveChatBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner
Google Sheets (Advanced)Beginner
Data MiningBeginner

Design & Creative

User ResearchBeginner
CanvaBeginner
Video EditingBeginner

E-commerce & Marketplace

Shopify PlusBeginner

Marketing & Growth

ThreadsBeginner
User-Generated ContentBeginner

Sales & Business Development

Lead GenerationBeginner
B2C SalesBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Travel PlanningBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Research & Information GatheringBeginner

Quick Stats

Age38 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified