Virtual Assistant, Customer Service & Data Capturing

LemRod

2,300/mo
Cape Town, South Africa
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Strategic Team Lead overseeing a high-volume customer support unit. I specialize in driving team performance through data-driven coaching, increase in First Call Resolution (FCR) and consistently exceeding CSAT benchmarks. My focus is on balancing operational efficiency with a world-class customer experience.

Top Skills

Phone Support · 7 yearsTableau · 4 yearsTax Preparation · 4 yearsTechnical Support · 4 yearsSEO (Technical & Content) · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Technical SupportAdvanced
Live Chat SupportIntermediate
Ticket ManagementBeginner
Email SupportBeginner

Content & Writing

SEO Content WritingBeginner

Data & Analytics

TableauAdvanced
Power BIBeginner

Finance & Accounting

Tax PreparationAdvanced
SageBeginner
Payroll ProcessingBeginner

Marketing & Growth

SEO (Technical & Content)Advanced
Email MarketingBeginner
Content StrategyBeginner

Sales & Business Development

B2B SalesIntermediate

Work Experience

Technical Support

Zogala Connect

Mar 2020 - Sep 2022

Quick Stats

Age31 years
ID VerificationNot verified
Portfolio
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