Virtual Assistant

Kyla

1,000/mo
South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a motivated and detail-oriented professional with experience in administrative support, virtual assistance, sales support, and customer communication. I am confident working independently or as part of a team and have strong organizational, time-management, and problem-solving skills. I adapt quickly to new systems and environments, communicate clearly, and take pride in delivering accurate, high-quality work. I am eager to grow professionally and contribute positively to any organization I...

Skills & Expertise

Content & Writing

AI & Automation

GitHub CopilotIntermediate
ZapierIntermediate

Customer Success

Ticket ManagementIntermediate
ZendeskIntermediate
FreshdeskIntermediate
IntercomBeginner
LiveChatBeginner

Design & Creative

CanvaAdvanced
Adobe XDIntermediate

E-commerce & Marketplace

Marketing & Growth

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
NegotiationBeginner
Zoho CRMBeginner
SalesforceBeginner

Work Experience

Sales

Self Employed

Jan 2021 - Present

Job Responsibilities:

Generated and followed up on leads through online platforms and direct outreach Engaged with potential clients to understand their needs and recommend suitable products or services Conducted sales conversations, handled objections, and closed deals independently Maintained accurate records of leads, follow-ups, and sales activity Provided after-sales support to ensure customer satisfaction and rep...

GitHub CopilotZapierLive Chat SupportEmail SupportPhone SupportTicket ManagementAdobe XDLiveChatAdobe PhotoshopAdobe Illustrator

Virtual Assistant

Private Employer

Feb 2025 - Oct 2025

Job Responsibilities:

Provided administrative and operational support to management and business owners Managed emails, calendars, and appointments to ensure smooth daily operations Handled customer inquiries professionally via email, chat, and messaging platforms Supported two e-commerce businesses, including product listings, order processing, and basic inventory updates Assisted with customer service, resolving issu...

Email CopywritingGitHub CopilotLive Chat SupportEmail SupportPhone SupportTicket ManagementFreshdeskZendeskAdobe XDLiveChat

Daycare Assistant part-time

Happy Chappy Daycare

Mar 2025 - Aug 2025

Job Responsibilities:

Assisted in the daily care and supervision of children in a safe and nurturing environment Supported lead teachers with classroom activities, routines, and learning exercises Helped with meal times, hygiene routines, and nap schedules Monitored children’s behavior and well-being, reporting any concerns to supervisors Encouraged positive social interaction and age-appropriate development Maintained...

Quick Stats

Age22 years
GenderFemale
English LevelFluent
ID VerificationNot verified

Education

Certificate

Academy of York

2025 - present

Associate's Degree

University of South Africa

2024 - present

High-school

Daniel Pienaar THS

2018 - 2022