Kim

Executive Assistant to the CEO

Kim

ID Verified
1,200/mo
Dumaguete City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am an executive support and operations professional with 12+ years of progressive experience in customer service, team leadership, and administrative management. I currently support the CEO of Bx Networking, where I manage high-level scheduling, cross-department coordination, operations logistics, and member support. Across my roles in customer service, consulting, and operations, I’ve developed a strong foundation in problem-solving, structure, and clear communication. I work best in fast-pa...

Skills & Expertise

Virtual Assistance & Admin

Customer Success

ZendeskAdvanced
FreshdeskAdvanced
LiveChatIntermediate

Design & Creative

CanvaExpert

E-commerce & Marketplace

ShopifyExpert
Shopify PlusAdvanced

Finance & Accounting

NetSuiteAdvanced

Marketing & Growth

Sales & Business Development

Work Experience

Executive Assistant to the CEO / Operations & Customer Support

Bx Networking Reimagined

Dec 2023 - Present

Job Responsibilities:

Manage the CEO’s calendar, meetings, travel, and daily operational requirements. Coordinate across departments and attend meetings to support follow-through and clarity. Provide operations support including logistics, event coordination, and internal processes. Assist members and internal teams with administrative needs and communication. Help maintain structured workflows within a fast-moving...

Executive Assistant ServicesTicket ManagementZendeskFreshdeskExcel (Advanced)Google Sheets (Advanced)Google Analytics 4CanvaChatGPT for MarketingGoHighLevel

Department Head · Team Lead · Sales Associate · SME (GPS/Tracking)

ECE Consulting Group

Jan 2016 - Nov 2023

Job Responsibilities:

Supervised Retentions Department, handling escalations, cancellations, and frontline coordination Conducted intake interviews for Social Security claim prospects and assessed qualification criteria Ensured accuracy and completeness of documents required for claim filing Assisted technical operations as SME for GPS and Tracking systems (Spireon), including troubleshooting and theft recovery with...

Ticket ManagementZendeskLiveChatExcel (Advanced)Google Sheets (Advanced)Power BICanvaShopifyShopify PlusNetSuite

Customer Service Representative

Qualfon Inc

Jun 2013 - Sep 2015

Job Responsibilities:

Performed cellular troubleshooting and technical support. Delivered one-call resolution whenever possible. Ensured customer satisfaction through efficient and clear communication.

LiveChatCold CallingCold Email Outreach

Quick Stats

Age34 years
GenderFemale
English LevelFluent
ID VerificationVerified