VIRTUAL ASSISTANT | E-COMMERCE SUPPORT | CUSTOMER SERVICE |VIRTUAL ASSISTANT | E-COMMERCE SUPPORT | CUSTOMER SERVICE |
Katrina
$700
per month
($4/hour)
Profile Description
Detail-oriented Virtual Assistant with experience in e-commerce operations, customer service, and administrative support. Skilled in managing Amazon and Walmart marketplace accounts, processing claims, conducting product research, and maintaining accurate records. Experienced in resolving customer issues, managing workflows, and tracking payments while ensuring efficient daily operations.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
General Virtual Assistant
Varsity Line Products
Jul 2024 - Mar 2026
Key Achievements:
Managed Amazon and Walmart marketplace operations. Provided customer support and resolved order-related issues. Processed Amazon claims, feedback removals, and account support requests. Conducted product research using Tactical Arbitrage. Monitored order fulfillment and inventory through Veeqo. Maintained seller account health and customer satisfaction. Managed payment collections and record-keeping using OpenDispo and Google Sheets. Followed up on overdue payments and updated documentation.
Real Estate Virtual Assistant
Start Virtual
May 2022 - Mar 2024
Key Achievements:
Conducted market research and supported lead generation initiatives. Generated and qualified leads through cold calling and follow-up activities. Managed client communications, including email correspondence and inquiry handling. Coordinated appointments and maintained client schedules. Updated and managed CRM databases to track leads and customer interactions. Maintained process trackers and workflow documentation to support operational efficiency.