Kathleen

Operations Manager | Executive Support | Client Success & Te

Kathleen

ID Verified
1,300/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Senior operations and executive support leader with 15+ years of experience across global BPO, customer service, and executive support environments. Proven track record in managing large-scale operations, strengthening client partnerships, optimizing performance metrics, and supporting senior leaders with high-level administrative and strategic execution. Adept at bridging operations leadership and virtual assistant excellence to drive efficiency, accountability, and business growth.

Top Skills

Coaching & Mentoring · 10 yearsLive Chat Support · 10 yearsPerformance Management · 10 yearsPhone Support · 10 yearsRecruitment · 10 years

Skills & Expertise

AI & Automation

PerplexityAdvanced
OpenAI APIAdvanced

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Technical SupportExpert
Email SupportAdvanced
ZendeskAdvanced

Data & Analytics

Power BIIntermediate
TableauBeginner

Design & Creative

CanvaAdvanced

E-commerce & Marketplace

Amazon FBAIntermediate

Finance & Accounting

QuickBooksBeginner

Human Resources

RecruitmentExpert
SOP WritingAdvanced
TimekeepingIntermediate

Marketing & Growth

HubSpotAdvanced

Sales & Business Development

Account ManagementAdvanced

Software Development

AzureBeginner

Specialized Skills

Performance ManagementExpert
Coaching & MentoringExpert
Medical BillingAdvanced
OnboardingAdvanced

Virtual Assistance & Admin

Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
AsanaAdvanced
NotionAdvanced
AirtableIntermediate
TrelloIntermediate
Monday.comIntermediate
Calendar ManagementBeginner
JiraBeginner

Work Experience

Operations Manager

Athena

Feb 2023 - Jan 2026

Key Achievements:

Led end-to-end operations for multiple executive client partnerships, ensuring consistent delivery beyond contractual SLAs. Partnered with stakeholders to identify growth opportunities, streamline workflows, and improve operational efficiency. Developed and executed strategic initiatives that improved client satisfaction, team productivity, and profitability. Managed, mentored, and developed cross-functional teams, reinforcing KPI accountability and professional growth. Acted as senior escalation point for client concerns, operational risks, and performance gaps.

PerplexityPhone SupportOpenAI APITicket ManagementZendeskCanvaEmail SupportQuickBooksSOP WritingRecruitmentHubSpotAccount ManagementPerformance ManagementCalendar ManagementExecutive Assistant ServicesMeeting CoordinationAsanaPersonal Assistant ServicesResearch & Information GatheringTravel PlanningCoaching & MentoringData EntryDocument ManagementCalendlyNotionTrelloAirtable

Quick Stats

Age40 years
English LevelFluent
Other Languages
Tagalog/FilipinoBasic
ID VerificationVerified
Portfolio
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