Appointment Setter / Lead Generation SpecialistAppointment Setter / Lead Generation Specialist

Key Achievements:

Assisted customers throughout the United States with divorce-related services, guiding them through available assistance and answering questions about the process. Generated sales by identifying customer needs and recommending relevant divorce assistance, services, and solutions. Built rapport with customers through remote communication, providing knowledgeable support while consistently pursuing upselling and sales opportunities

Key Achievements:

Generate qualified leads by identifying potential residential and commercial customers, conducting outbound cold calls, and scheduling appointments and cotracts for Haulla ' s waste and junk removal services across the U.S. Engage prospects through professional sales conversations, educate them on Haulla ' s trash pickup solutions, overcome objections, and convert interest into booked services and sales opportunities. Maintain accurate customer records in the CRM, follow up with leads consistently, and collaborate with the sales team to maximize conversion rates and support business growth.

Key Achievements:

Assist customers with insurance claims for mobile devices by verifying coverage, processing claims efficiently, and ensuring a seamless resolution while delivering exceptional customer service. Recommend and sell Asurion protection plans, technical support services, and device protection solutions by identifying customer needs, addressing concerns, and achieving sales and performance goals. Provide technical troubleshooting and support for smartphones, tablets, and connected devices, educating customers on device features, resolving technical issues, and documenting interactions accurately in the CRM system.

Key Achievements:

Drive sales of Optus mobile, broadband, and business solutions by identifying customer needs, presenting tailored recommendations, negotiating plans, and consistently achieving or exceeding sales targets. Provide expert technical support by troubleshooting mobile devices, connectivity issues, and service-related concerns, ensuring prompt resolution and an exceptional customer experience. Coach and mentor sales team members through call reviews, performance feedback, product training, and sales best practices to improve conversion rates, customer satisfaction, and overall team performance.

Key Achievements:

Assist Wellcare members by addressing inquiries related to health plans, benefits, eligibility, claims, and provider services while delivering accurate information and exceptional customer support. Lead and support a team of customer service representatives by providing coaching, monitoring performance, resolving escalated member concerns, and ensuring compliance with company policies and healthcare regulations. Track team performance metrics, maintain accurate documentation in CRM systems, and collaborate with leadership to improve service quality, operational efficiency, and member satisfaction.

Key Achievements:

Reviewed and adjudicated Waiver of Premium claims by interpreting policy provisions, medical evidence, and regulatory requirements to determine claimant eligibility. Analyzed medical records, physician statements, and supporting documentation to make timely and accurate claim decisions. Communicated with policyholders, beneficiaries, physicians, and internal departments to obtain additional information and provide updates throughout the claims process. Maintained detailed and defensible electronic claim files, ensuring compliance with company policies and state insurance regulations. Processed claim approvals, denials, and benefit payments with a high level of accuracy while meeting established service-level agreements. Conducted annual reviews of active Waiver of Premium claims to confirm continued eligibility and appropriate benefit continuation. Collaborated with legal, underwriting, and medical consultants to resolve complex claims and support fair, consistent claim outcomes. Delivered empathetic, customer-focused service while handling sensitive disability and life insurance claim matters. Prioritized a high-volume caseload, consistently meeting productivity, quality, and compliance goals.