Kagwa

Business manager

Kagwa

500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

A dedicated and results-oriented Business Management professional with strong experience in call centre operations, customer service, credit management, sales, and administrative support. Proven ability to handle high call volumes, resolve customer inquiries, manage escalations, and maintain exceptional service quality. Equipped with leadership experience in team supervision, performance monitoring, and delivering operational efficiency. Skilled in financial analysis, data entry, account managem...

Top Skills

Account Management · 3 yearsB2C Sales · 3 yearsChatGPT for Marketing · 3 yearsEmail Support · 3 yearsExcel (Advanced) · 3 years

Skills & Expertise

Customer Success

Ticket ManagementAdvanced
Phone SupportIntermediate
Email SupportAdvanced
CrispBeginner
Technical SupportIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Finance & Accounting

QuickBooksBeginner
Financial AnalysisAdvanced
Financial ReportingIntermediate

Marketing & Growth

LinkedIn AdsAdvanced
ChatGPT for MarketingAdvanced

Sales & Business Development

B2C SalesAdvanced
Cold CallingIntermediate
NegotiationAdvanced
Sales PresentationsAdvanced
Account ManagementAdvanced
SalesforceAdvanced
PipedriveAdvanced

Work Experience

Call centre Agent

Spiro Kenya

Aug 2025 - Present

Ticket ManagementCold CallingTechnical SupportSalesforceSales PresentationsB2C SalesNegotiationExcel (Advanced)

Team Leader/Supervisor

Platinum credit Limited

Aug 2024 - Aug 2025

Financial ReportingSales PresentationsAccount ManagementLinkedIn AdsExcel (Advanced)Financial AnalysisChatGPT for MarketingNegotiationSalesforceTechnical SupportGoogle Sheets (Advanced)B2C SalesCold CallingPipedrive

Quick Stats

Age25 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified

Education

Associate's Degree

Muranga University

2020 - 2023