Kagwa

Business manager

Kagwa

500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

A dedicated and results-oriented Business Management professional with strong experience in call centre operations, customer service, credit management, sales, and administrative support. Proven ability to handle high call volumes, resolve customer inquiries, manage escalations, and maintain exceptional service quality. Equipped with leadership experience in team supervision, performance monitoring, and delivering operational efficiency. Skilled in financial analysis, data entry, account managem...

Skills & Expertise

Customer Success

Phone SupportIntermediate
Technical SupportIntermediate
CrispBeginner

Data & Analytics

Finance & Accounting

Marketing & Growth

Sales & Business Development

B2C SalesAdvanced
NegotiationAdvanced
SalesforceAdvanced
PipedriveAdvanced
Cold CallingIntermediate

Work Experience

Call centre Agent

Spiro Kenya

Aug 2025 - Present

Ticket ManagementCold CallingTechnical SupportSalesforceSales PresentationsB2C SalesNegotiationExcel (Advanced)

Team Leader/Supervisor

Platinum credit Limited

Aug 2024 - Aug 2025

Financial ReportingSales PresentationsAccount ManagementLinkedIn AdsExcel (Advanced)Financial AnalysisChatGPT for MarketingNegotiationSalesforceTechnical Support

Quick Stats

Age26 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified

Education

Associate's Degree

Muranga University

2020 - 2023