Business managerBusiness manager
Kagwa
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone
$500
per month
($3/hour)
Member since November 2025
Profile Description
A dedicated and results-oriented Business Management professional with strong experience in call centre operations, customer service, credit management, sales, and administrative support. Proven ability to handle high call volumes, resolve customer inquiries, manage escalations, and maintain exceptional service quality. Equipped with leadership experience in team supervision, performance monitoring, and delivering operational efficiency. Skilled in financial analysis, data entry, account managem...
Top Skills
Account Management · 3 yearsB2C Sales · 3 yearsChatGPT for Marketing · 3 yearsEmail Support · 3 yearsExcel (Advanced) · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Ticket ManagementAdvanced
Phone SupportIntermediate
Email SupportAdvanced
CrispBeginner
Technical SupportIntermediate
Data & Analytics
Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
Finance & Accounting
QuickBooksBeginner
Financial AnalysisAdvanced
Financial ReportingIntermediate
Marketing & Growth
LinkedIn AdsAdvanced
ChatGPT for MarketingAdvanced
Sales & Business Development
B2C SalesAdvanced
Cold CallingIntermediate
NegotiationAdvanced
Sales PresentationsAdvanced
Account ManagementAdvanced
SalesforceAdvanced
PipedriveAdvanced
Work Experience
Call centre Agent
Spiro Kenya
Aug 2025 - Present
Ticket ManagementCold CallingTechnical SupportSalesforceSales PresentationsB2C SalesNegotiationExcel (Advanced)
Team Leader/Supervisor
Platinum credit Limited
Aug 2024 - Aug 2025
Financial ReportingSales PresentationsAccount ManagementLinkedIn AdsExcel (Advanced)Financial AnalysisChatGPT for MarketingNegotiationSalesforceTechnical SupportGoogle Sheets (Advanced)B2C SalesCold CallingPipedrive
Quick Stats
Age25 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified
Education
Associate's Degree
Muranga University
2020 - 2023