Virtual Assistant / Quality AssuranceVirtual Assistant / Quality Assurance
Junnel
ID Verified$800
per month
($5/hour)
Profile Description
In summary, my combined experience in Quality Assurance, HR Assistance, and Customer Service has equipped me with a diverse skill set and a well-rounded approach to problem-solving, communication, and relationship-building. I bring a high level of dedication, professionalism, and attention to detail to every role I undertake.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
AI Optimization and Quality Specialist
HC Consumer Finance Ph
May 2023 - Mar 2026
Job Responsibilities:
Continuous monitoring and maintenance: After deployment, the specialist monitors the performance of AI systems, collects feedback, and proactively identifies areas for optimization and quality enhancement. They stay vigilant for potential issues and implement updates or refinements as needed.
Quality Assurance Role
HC Consumer Finance Ph
Aug 2017 - May 2023
Job Responsibilities:
I monitor and evaluate customer interactions such as calls, chats, and emails to ensure agents follow company standards and procedures. I assess agent performance using quality scorecards and identify areas for improvement. I provide constructive feedback and coaching to help agents improve their communication skills and service quality. I also prepare quality reports and collaborate with team lea...
Customer Service Specialist
Sitel
Apr 2016 - Dec 2016
Job Responsibilities:
Throughout my career, I have demonstrated adaptability, a positive attitude, and a strong work ethic. I thrive in dynamic environments and am eager to take on new challenges. I am a team player who collaborates effectively with colleagues and is committed to achieving shared goals.
Quick Stats
Education
Bachelor's Degree
Pangasinan State University
2012 - 2016