Jun

Appointment Setting, Customer Support

Jun

ID Verified
700/mo
Lapu-lapu City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over 15 years of experience in the call center and freelancing industry, specializing in customer service, outbound and inbound calls, and virtual real estate assistance. I have successfully managed accounts for clients in the US, Australia, and Singapore across various sectors, including retail, telecommunications, healthcare, and real estate. My experience also extends to voiceover work, and I contributed to an audiobook project. In previous roles, I have consistently demonstrated effi...

Top Skills

Cold Calling · 10 yearsCold Email Outreach · 10 yearsData Entry · 10 yearsData Mining · 10 yearsEmail Support · 10 years

Skills & Expertise

Sales & Business Development

Lead GenerationExpert
Cold CallingExpert
Cold Email OutreachExpert
Proposal WritingExpert
Warm Outreach & Appointment SettingExpert
SalesforceAdvanced
Zoho CRMIntermediate

Customer Success

Phone SupportExpert
Email SupportExpert
Lead ManagementExpert
Ticket ManagementExpert
Live Chat SupportIntermediate

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Expert
Data MiningExpert

E-commerce & Marketplace

ShopifyAdvanced
eBayIntermediate
DropshippingIntermediate
GorgiasIntermediate
Order ProcessingIntermediate

Real Estate Operations

Zillow Premier AgentExpert

Virtual Assistance & Admin

Data EntryExpert

Work Experience

Freelancer

Freelance

Jun 2019 - Present

Key Achievements:

Managed customer communications, appointment scheduling, CRM updates, and administrative support for multiple international clients, helping improve operational efficiency, client retention, and overall customer experience.

Email SupportLive Chat SupportLead GenerationPhone SupportTicket ManagementLead ManagementGoogle Sheets (Advanced)Excel (Advanced)Data MiningShopifyDropshippingOrder ProcessingGorgiasData EntrySalesforceZoho CRM

Lead Miner & Appointment Setter

Spearbiz

Jan 2024 - Nov 2025

Key Achievements:

Played a key role in business development efforts by prospecting, qualifying leads, conducting cold calls, and booking appointments, helping sales teams connect with high-quality prospects and expand their pipeline. For an appointment setter position, I'd recommend using Option 5 because it highlights the exact skills employers are looking for: prospecting, lead qualification, cold calling, and appointment booking.

Lead GenerationGoogle Sheets (Advanced)Excel (Advanced)Lead ManagementPhone SupportData MiningCold Email OutreachCold CallingData EntryProposal WritingWarm Outreach & Appointment Setting

Appointment Setter

TeleConnect Business Services

Feb 2012 - May 2019

Key Achievements:

Consistently generated qualified appointments and managed client communications for real estate professionals, contributing to a steady sales pipeline, improved operational efficiency, and enhanced customer satisfaction.

Lead GenerationEmail SupportLead ManagementPhone SupportExcel (Advanced)Google Sheets (Advanced)Zillow Premier AgentCold Email OutreachWarm Outreach & Appointment SettingCold Calling

Quick Stats

Age32 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Housekeeping NC II

Education

High-school

Cabancalan National High School

2006 - 2010