Customer Support Specialist and Executive VA for E-commerceCustomer Support Specialist and Executive VA for E-commerce
Joseph
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer Support Specialist & E-commerce Virtual Assistant with 3+ years of experience supporting busy Shopify, WooCommerce brands, and managing Amazon FBA. I take full ownership of customer support and backend operations, handling inquiries, refunds, shipping issues, and escalations while managing inboxes, coordinating with suppliers, and keeping systems organized. I’ve reduced ticket volume by 60–75%, improved response times by up to 80%, and maintained 4.9+ CSAT. I work with tools like Gorgia...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Top Rated Freelancer (Customer Support + Virtual Assistant for E-commerce)
Upwork
Dec 2021 - Present
Job Responsibilities:
•Delivered support and operations for Shopify/WooCommerce brands and online businesses •Maintained 100% Job Success Score & Top Rated status •Handled inbox management, customer support, CRM cleanup, and backend operations •Known for stepping into disorganized systems and quickly bringing structure and clarity
Customer Support Specialist + Executive Assistant
Beautify(US Shopify DTC brand)
Dec 2025 - Mar 2026
Job Responsibilities:
•Owned end-to-end customer support (email + chat), handling 2,000+ monthly tickets •Reduced response times from 48h → under 4h and maintained 4.8+ CSAT •Cut ticket volume by 40%+ through automation, FAQs, and proactive communication •Managed order issues, refunds, shipping delays, and escalations with high accuracy •Tracked shipments and coordinated with suppliers/logistics to resolve delays (↓30%...
Executive Assistant + Customer Support + Operations Manager
Outreach Magic (Marketing Agency)
Mar 2023 - Nov 2025
Job Responsibilities:
•Managed CRM pipeline and handled client communication across Slack, LinkedIn, and email •Owned lead tracking, follow-ups, and internal workflows → zero missed opportunities •Built reporting dashboards and systems that improved execution speed by 40%+ •Streamlined operations and tools, increasing team productivity by 30%+ •Acted as the operational backbone, ensuring tasks, communication, and follo...
Quick Stats
Certifications
Education
Bachelor's Degree
Kenyatta University
2018 - 2022