Airbnb | Short Term Rental Virtual Assistant | Guest ExperieAirbnb | Short Term Rental Virtual Assistant | Guest Experie

Key Achievements:

• Supported daily operations across 100+ vacation rental properties. • Managed guest inquiries through Airbnb, Vrbo, Expedia, direct bookings, and phone calls. • Assisted with reservations, booking changes, extensions, and early check-in or late check-out requests. • Verified guest IDs and rental agreements and provided check-in instructions. • Coordinated with cleaners and maintenance teams to prepare properties and resolve guest concerns. • Handled payment requests, security deposits, refunds, and Airbnb Resolution Center requests. • Arranged supply orders and maintained maintenance notes and follow-ups.

Key Achievements:

• Improved listing accuracy on Airbnb and Guesty by auditing amenities, photos, house rules, bed counts, occupancy limits, and access details. • Updated listing titles, descriptions, and keywords to better highlight property features and set clear guest expectations. • Supported guest satisfaction by resolving inquiries, coordinating maintenance, and following up on outstanding concerns. • Managed documentation and follow-ups for Guesty Shield, Airbnb, and [link hidden] claims and cases. • Helped strengthen daily operations by updating SOPs and tracking maintenance issues through completion. • Supported check-in compliance by verifying guest IDs, rental agreements, and property-specific HOA requirements.