John

Customer Support & Virtual Operations Specialist

John

ID Verified
600/mo
Makati, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With over six years of experience in administrative support, documentation management, and technical operations within fast-paced and regulated environments, I am confident in my ability to effectively support your document control and compliance requirements. Throughout my career, I have consistently handled sensitive information, maintained accurate records, and ensured timely access to documentation for internal teams and stakeholders. In my role at Miramar Trading Enterprise, I supported op...

Skills & Expertise

Data & Analytics

Design & Creative

CanvaBeginner
CapCutBeginner
BlenderBeginner

E-commerce & Marketplace

eBayBeginner
TikTok ShopBeginner

Finance & Accounting

Marketing & Growth

Sales & Business Development

Work Experience

Technical & Product Support - (Samsung, Windows & Microsoft)

Concentrix

Oct 2020 - Nov 2025

Job Responsibilities:

Delivered high-quality product support for Windows and Microsoft software via live chat, assisting customers across Europe, the Middle East, and East Asia with account, installation, and usability concerns. Provided technical assistance for Samsung mobile devices through inbound calls with U.S.-based customers, resolving hardware and software issues with clarity and efficiency. Served as floor sup...

Live Chat SupportEmail SupportPhone SupportTechnical SupportExcel (Advanced)Lead GenerationAccount Management

Delivery Partner

Grab Philippines

Feb 2019 - Oct 2020

Job Responsibilities:

Delivered food and parcels efficiently across Metro Manila using GPS and mobile apps, demonstrating strong time management and independence in a fast-paced, on-demand environment. Maintained a 4.9 customer rating, reflecting consistent professionalism, punctuality, and courteous service. Handled cash and digital payments securely and accurately.

Phone SupportLive Chat Support

Lead Generation Specialist

CS Tech Contact Solutions

May 2018 - Feb 2019

Job Responsibilities:

Conducted outbound calls to potential clients in Australia, offering health insurance options tailored for persons with disabilities (PWD). Qualified prospects based on eligibility and interest, then forwarded leads to partnered insurance providers for follow-up.

Live Chat SupportEmail SupportPhone SupportLead Generation

Customer Service & Sales Support - Telstra

Teleperformance Philippines

Jan 2018 - May 2018

Job Responsibilities:

Assisted Australian consumers with billing inquiries, account updates, and service concerns related to Telstra’s mobile and internet plans. Provided clear and professional guidance on charges, usage, and payment options, ensuring customer satisfaction and retention. Promoted and sold new device plans and upgrades, aligning offers with customer needs and usage habits.

Live Chat SupportEmail SupportPhone SupportTechnical SupportAccounts Payable/ReceivableAccount ManagementLead Generation

Customer Support Associate – Financial Services

Sitel Philippines

Jan 2017 - Jan 2018

Job Responsibilities:

Provided phone based support on site to clients in Australia, assisting with inquiries related to credit reports, financial standing and account disputes. Advised customers on best practices for maintaining a healthy credit score, including payment habits, credit utilization, and dispute resolution Delivered clear, professional guidance while handling sensitive financial information with discretio...

Live Chat SupportEmail SupportPhone SupportTechnical SupportExcel (Advanced)Accounts Payable/ReceivableFinancial ReportingAccount ManagementLead Generation

Operations & Administrative Support Specialist

Miramar Trading Enterprise

Sep 2012 - Jan 2017

Job Responsibilities:

Managed accounting tasks, including financial statement preparation, expense tracking, and basic bookkeeping while providing administrative support. Conducted inventory audits and on-site inspections across company branches and client locations to ensure accuracy and compliance Oversaw delivery operations and leading a small team, coordinating logistics and ensuring timely distribution of goods to...

Email SupportExcel (Advanced)Phone SupportAccounts Payable/ReceivableAccount Management

Outbound Lead Generation Specialist – Healthcare

Ascend Asia Worldwide

May 2011 - Sep 2012

Job Responsibilities:

Conducted outbound calls to U.S.-based clients, identifying individuals with Type 2 diabetes and assessing eligibility for diabetic supply programs. Offered non-medical health products such as blood sugar testing kits, providing clear and empathetic guidance on usage and benefits.

Email SupportPhone SupportLead GenerationAccount ManagementLive Chat SupportSocial Media SupportExcel (Advanced)Adobe PhotoshopTechnical SupportCanva

Quick Stats

Age35 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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