Customer Support & Virtual Operations SpecialistCustomer Support & Virtual Operations Specialist
John
ID Verified$600
per month
($3/hour)
Profile Description
With over six years of experience in administrative support, documentation management, and technical operations within fast-paced and regulated environments, I am confident in my ability to effectively support your document control and compliance requirements. Throughout my career, I have consistently handled sensitive information, maintained accurate records, and ensured timely access to documentation for internal teams and stakeholders. In my role at Miramar Trading Enterprise, I supported op...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Technical & Product Support - (Samsung, Windows & Microsoft)
Concentrix
Oct 2020 - Nov 2025
Job Responsibilities:
Delivered high-quality product support for Windows and Microsoft software via live chat, assisting customers across Europe, the Middle East, and East Asia with account, installation, and usability concerns. Provided technical assistance for Samsung mobile devices through inbound calls with U.S.-based customers, resolving hardware and software issues with clarity and efficiency. Served as floor sup...
Delivery Partner
Grab Philippines
Feb 2019 - Oct 2020
Job Responsibilities:
Delivered food and parcels efficiently across Metro Manila using GPS and mobile apps, demonstrating strong time management and independence in a fast-paced, on-demand environment. Maintained a 4.9 customer rating, reflecting consistent professionalism, punctuality, and courteous service. Handled cash and digital payments securely and accurately.
Lead Generation Specialist
CS Tech Contact Solutions
May 2018 - Feb 2019
Job Responsibilities:
Conducted outbound calls to potential clients in Australia, offering health insurance options tailored for persons with disabilities (PWD). Qualified prospects based on eligibility and interest, then forwarded leads to partnered insurance providers for follow-up.
Customer Service & Sales Support - Telstra
Teleperformance Philippines
Jan 2018 - May 2018
Job Responsibilities:
Assisted Australian consumers with billing inquiries, account updates, and service concerns related to Telstra’s mobile and internet plans. Provided clear and professional guidance on charges, usage, and payment options, ensuring customer satisfaction and retention. Promoted and sold new device plans and upgrades, aligning offers with customer needs and usage habits.
Customer Support Associate – Financial Services
Sitel Philippines
Jan 2017 - Jan 2018
Job Responsibilities:
Provided phone based support on site to clients in Australia, assisting with inquiries related to credit reports, financial standing and account disputes. Advised customers on best practices for maintaining a healthy credit score, including payment habits, credit utilization, and dispute resolution Delivered clear, professional guidance while handling sensitive financial information with discretio...
Operations & Administrative Support Specialist
Miramar Trading Enterprise
Sep 2012 - Jan 2017
Job Responsibilities:
Managed accounting tasks, including financial statement preparation, expense tracking, and basic bookkeeping while providing administrative support. Conducted inventory audits and on-site inspections across company branches and client locations to ensure accuracy and compliance Oversaw delivery operations and leading a small team, coordinating logistics and ensuring timely distribution of goods to...
Outbound Lead Generation Specialist – Healthcare
Ascend Asia Worldwide
May 2011 - Sep 2012
Job Responsibilities:
Conducted outbound calls to U.S.-based clients, identifying individuals with Type 2 diabetes and assessing eligibility for diabetic supply programs. Offered non-medical health products such as blood sugar testing kits, providing clear and empathetic guidance on usage and benefits.