Virtual AssistantVirtual Assistant
Johanna
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented and adaptable professional with experience in customer service, virtual assistance, administrative support, and back-office operations. Skilled in data entry, records management, customer communication, research, and problem-solving. Experienced in handling confidential information, managing multiple tasks, and working independently in remote environments. A reliable and organized team player with strong communication skills, a willingness to learn new tools, and a commitment to ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Human Resources
Design & Creative
Customer Success
Work Experience
Virtual Assistant - Loss Prevention Associate Investigator
PANOPTYC
May 2023 - Present
Key Achievements:
Conducted video investigations of suspicious self-checkout incidents, documented findings, and monitored pending cases. Managed data entry, research, file organization, email communications, and administrative support tasks.
WELLCARE (US Healthcare Insurance) CUSTOMER SERVICE ASSOCIATE
WELLCARE (US Healthcare Insurance)
Oct 2022 - Oct 2023
Key Achievements:
Handled inbound calls from US healthcare providers and WellCare (Medicare) members, assisting with benefits, eligibility verification, appointments, referrals, and pharmacy inquiries. Maintained accurate records, resolved concerns, and ensured confidentiality and compliance with healthcare policies.
SHS Coordinator - Registrar's Office Admin Staff
JOSE RIZAL UNIVERSITY
Oct 2017 - Jul 2022
Key Achievements:
Managed student enrollment, academic evaluations, and preparation of scholastic records across K–12, College, Graduate, and Law School programs. Assisted with graduation requirements, document requests, university admissions, student inquiries, and general administrative tasks.
Executive Secretary to the Licensure Office Director
PROFESSIONAL REGULATION COMMISSION
Jun 2015 - Oct 2017
Key Achievements:
Coordinated meetings, prepared agendas and documents, arranged official travel and visa requirements, and provided executive administrative support.
Human Resource and Management Staff
PROFESSIONAL REGULATION COMMISSION
Jun 2014 - Jun 2015
Key Achievements:
Supported employee training and development, recruitment processes, and preparation of government employment certifications.
Quick Stats
Certifications
Education
Bachelor's Degree
Universidad de Manila
2010 - 2014