Jocymel

Virtual Assistant/ Customer Service Associate/ Admin Officer

Jocymel

500/mo
Ligao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Licensed Professional Teacher with a Bachelor’s degree in Technology and Livelihood Education major in Home Economics, with diverse experience in government administration, document management, customer service, and virtual administrative support. Experienced in working with the Department of Agrarian Reform in various roles, including Documentor, Technical Support Staff, and Capacity Building and Technical Support Staff, handling records, reports, field documentation, data organization, and adm...

Skills & Expertise

Customer Success

Technical SupportIntermediate
Live Chat SupportIntermediate
Phone SupportIntermediate
Customer.ioBeginner
Email SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
LiveChatBeginner
CrispBeginner

Sales & Business Development

Proposal WritingIntermediate
SalesforceBeginner
Lead GenerationBeginner
Cold CallingBeginner
Sales Funnel ManagementBeginner
Cold Email OutreachBeginner
NegotiationBeginner
Account ManagementBeginner
Sales PresentationsBeginner
PipedriveBeginner
ZoomInfoBeginner

AI & Automation

GitHub CopilotBeginner

Design & Creative

CanvaExpert
Presentation DesignExpert
CapCutExpert
Video EditingExpert
Adobe XDBeginner
Design SystemsBeginner
Adobe PhotoshopBeginner
Adobe IllustratorBeginner
Logo DesignBeginner

E-commerce & Marketplace

TikTok ShopAdvanced
Facebook MarketplaceAdvanced
Inventory ManagementIntermediate
Product Listing OptimizationIntermediate
Order ProcessingBeginner
Product PhotographyBeginner
Order FulfillmentBeginner

Human Resources

Technical RecruitingBeginner
RecruitmentBeginner
TimekeepingBeginner
SOP WritingBeginner
Policy WritingBeginner

Real Estate Operations

AirbnbBeginner
VrboBeginner

Specialized Skills

OnboardingBeginner
Online Course CreationBeginner
Language TeachingBeginner
Technical TrainingBeginner
Coaching & MentoringBeginner

Work Experience

RCT- Documentor

Department of Agrarian Reform Provincial Office

Mar 2025 - Jun 2025

Customer.ioEmail ManagementDocument ManagementData EntryEmail CopywritingCreative WritingTechnical WritingInventory Management

Associate- CS Internet

Sutherland Legazpi

Nov 2024 - Mar 2025

Customer.ioCalendar ManagementEmail ManagementDocument ManagementData EntryEmail CopywritingEmail SupportLive Chat SupportPhone SupportLead Management

Capacity Building and Technical Support Staff

Department of Agrarian Reform Provincial Office

Apr 2024 - Jun 2024

Calendar ManagementTravel PlanningData EntryDocument ManagementTechnical WritingCanvaVideo EditingRecruitmentTechnical RecruitingProposal Writing

Associate- CS Internet

Sutherland Legazpi

Sep 2023 - Mar 2024

SalesforceGitHub CopilotPhone SupportLead ManagementLiveChatCustomer.ioDocument ManagementTechnical SupportOrder ProcessingOrder Fulfillment

Quick Stats

Age27 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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