Customer Service RepresentativeCustomer Service Representative
Jihad
700/mo
Silang, Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$700
per month
($4/hour)
Member since September 2026
Profile Description
With over 11 years of experience in customer service, phone banking, and technical support, I excel at resolving complex issues in high-pressure environments. Worked with notable companies including Harte Hanks, iQor, Wells Fargo, Telus International, Big Outsource, and Convergys. Skilled in analyzing customer issues to deliver first time resolutions while following strict verification and operational compliance. Experienced in collaborating with cross-functional teams to improve workflows and b...
Top Skills
Email Support · 10 yearsGoogle Sheets (Advanced) · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsTicket Management · 10 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
LiveChatExpert
ZendeskExpert
Technical SupportAdvanced
Social Media SupportBeginner
Data & Analytics
Google Sheets (Advanced)Expert
Excel (Advanced)Expert
Design & Creative
CanvaBeginner
E-commerce & Marketplace
ShopifyAdvanced
Order ProcessingAdvanced
Order FulfillmentAdvanced
Inventory ManagementAdvanced
Finance & Accounting
Accounts Payable/ReceivableIntermediate
Financial AnalysisIntermediate
Financial ReportingIntermediate
Sales & Business Development
SalesforceBeginner
Virtual Assistance & Admin
Email ManagementExpert
Data EntryAdvanced
Quick Stats
Age33 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ArabicBasic
ID VerificationNot verified
Certifications
Certificate of Completion Microsoft
Diploma in Electronics
Certificate of Training at APEX Engineering