Administrative & Operations Management/Appointment setterAdministrative & Operations Management/Appointment setter
Jericho
ID Verified$1,300
per month
($7/hour)
Profile Description
My name is Jericho, and I’m a highly experienced Virtual Assistant and Office Manager with 7+ years of customer service experience supporting US-based home service businesses. I’ve managed daily operations including scheduling, estimates, CRM management (Zendesk, Zoho, GoHighLevel, Salesforce and service titan), lead follow-ups, appointment setting, billing support, and customer retention. I’ve worked closely with window cleaning, roofing, moving, and logistics companies, handling dispatching, c...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Marketing & Growth
Human Resources
Finance & Accounting
E-commerce & Marketplace
Design & Creative
Work Experience
Office Manager
Optimum window cleaning
May 2025 - Feb 2026
Key Achievements:
Manage day to day operations and Administrative Support Appointment Scheduling (include route and schedule for technicians) CRM Management Billing and Payment Assistance Complaint Resolution and customer relation Task Prioritization and workflow management Vendor Coordination Email and Calendar Management
Appointment setter
LB capital
Apr 2024 - Apr 2025
Key Achievements:
Make Inbound and Outbound call for Qualified Leads Based On Angi Set up appointment for customer for Roofing services Coordinate with Technician and Admin, Manage Calendar and Generate report
Customer service representative
Alpine corporation
Feb 2022 - Apr 2024
Key Achievements:
Manage tickets for Complaints, refund and warranty claims Coordinate with different stores like Walmart, Best buy, Amazon and etc.
Technical Advisor
Linksys
Aug 2020 - Feb 2022
Key Achievements:
Handle escalation and troubleshooting networking device Technical and sales