Customer Support, Customer Service RepresentativeCustomer Support, Customer Service Representative

Key Achievements:

Assisted patients through phone, live chat, email, and SMS, handling account management, billing inquiries, subscriptions, prescription updates, medication shipments, refills, and order status. Coordinated with providers, nurses, pharmacies, and internal teams to resolve patient concerns and escalate urgent issues when appropriate. Maintained accurate CRM documentation while ensuring HIPAA compliance and data privacy. Educated patients about telehealth services, company policies, and available support within a non-clinical scope. Delivered timely, empathetic, and professional customer service while managing multiple inquiries simultaneously.

Key Achievements:

Managed high-volume inbound and outbound customer interactions while resolving inquiries efficiently and professionally. Documented customer interactions accurately and completed follow-ups to ensure issue resolution. Used active listening and problem-solving skills to identify customer needs and provide effective solutions. Supported upselling opportunities while consistently meeting key performance metrics, including CSAT, AHT, and First Call Resolution (FCR).

Key Achievements:

Managed administrative records and maintained accurate documentation for daily store operations. Prepared sales reports, returns, and other administrative documents for management review. Assisted with customer inquiries through phone and email while supporting daily business operations. Monitored inventory records, received incoming stock, and participated in monthly inventory counts to ensure inventory accuracy. Coordinated administrative tasks that supported efficient store operations and reporting.