Customer Support, Customer Service RepresentativeCustomer Support, Customer Service Representative

Job Responsibilities:

Assisted patients through phone, live chat, email, and SMS, handling account management, billing inquiries, subscriptions, prescription updates, medication shipments, refills, and order status. Coordinated with providers, nurses, pharmacies, and internal teams to resolve patient concerns and escalate urgent issues when appropriate. Maintained accurate CRM documentation while ensuring HIPAA complia... more...

Job Responsibilities:

Managed high-volume inbound and outbound customer interactions while resolving inquiries efficiently and professionally. Documented customer interactions accurately and completed follow-ups to ensure issue resolution. Used active listening and problem-solving skills to identify customer needs and provide effective solutions. Supported upselling opportunities while consistently meeting key performa... more...

Job Responsibilities:

Managed administrative records and maintained accurate documentation for daily store operations. Prepared sales reports, returns, and other administrative documents for management review. Assisted with customer inquiries through phone and email while supporting daily business operations. Monitored inventory records, received incoming stock, and participated in monthly inventory counts to ensure in... more...