Supervisor

Jennifer

ID Verified
900/mo
Cainta, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an accomplished supervisor and operations professional with a highly versatile background, currently specializing in providing white-glove service and operational oversight for high-net-worth clients (High Rollers) within a major cruise line's Casino VIP program. My foundation in customer service is robust, derived from extensive contact center experience, including Tier 2 technical and customer support for major telecommunications companies (T-Mobile, Sprint, Truphone), as well as managin...

Top Skills

Phone Support · 10 yearsEmail Support · 8 yearsLiveChat · 6 yearsTechnical Support · 6 yearsTicket Management · 6 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportExpert
Phone SupportExpert
Technical SupportExpert
Ticket ManagementExpert
LiveChatExpert

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Power BIBeginner
Statistical AnalysisBeginner

Design & Creative

Adobe PhotoshopExpert
Adobe IllustratorBeginner
CanvaIntermediate
Logo DesignBeginner
Final Cut ProBeginner
CapCutAdvanced

E-commerce & Marketplace

eBayBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Shopify PlusBeginner

Sales & Business Development

Cold CallingBeginner
B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
SalesforceAdvanced

Software Development

HTML5/CSS3Beginner

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified