Idiongo

Administrative VA | Operations Assistant | Customer Support

Idiongo

ID Verified
900/mo
Abuja, Nigeria
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I assist professionals and businesses by taking the weight of daily operations off their plate so they can focus on growth. I do this by keeping things organized, ensuring efficiency, and handling the day-to-day tasks that keep operations moving smoothly. Core Strengths: Customer Success & Support – Skilled at building strong client relationships, resolving concerns promptly, and fostering long-term loyalty. Admin & Virtual Assistance – Experienced in managing inboxes and calendars, maintainin...

Skills & Expertise

Customer Success

IntercomAdvanced
Ticket ManagementIntermediate
ZendeskIntermediate

E-commerce & Marketplace

Order ProcessingIntermediate
ShopifyIntermediate
WooCommerceIntermediate
WordPressBeginner

Virtual Assistance & Admin

Specialized Skills

OnboardingIntermediate

Real Estate Operations

Marketing & Growth

GoHighLevelIntermediate

Work Experience

Operations & Administrative Assistant

Preston Associates

Apr 2022 - Feb 2025

Job Responsibilities:

Manage end-to-end data workflows collection, collation, entry, and database updates to support research and program activities with accurate, up-to-date records. Prepare comprehensive program documentation including reports, work plans, proposals, budgets, and grant materials for leadership and external stakeholders. Conduct online research and targeted outreach to potential donors, contributing d...

Google Sheets (Advanced)Email SupportPhone SupportZendeskOrder ProcessingInventory ManagementProduct Listing OptimizationEmail ManagementExecutive Assistant ServicesCalendly

Executive Assistant

Stainerz Properties

Nov 2020 - Jun 2021

Job Responsibilities:

Delivered high-level administrative support to executive leadership and calendar management, documentation handling, and cross-functional communication coordination. Assisted with client onboarding, documentation processing, and property transaction record-keeping. Managed client communications and organized meetings between clients and company representatives, maintaining a professional and respo...

Phone SupportEmail SupportHR ManagementCalendar ManagementExecutive Assistant ServicesPersonal Assistant ServicesEmail ManagementResearch & Information GatheringCalendlyDocument Management

Quick Stats

Age29 years
GenderFemale
English LevelBasic
Other Languages
EnglishBasic
ID VerificationVerified

Certifications

Zendesk Certified Support Admin
Project Management Fundamentals

Education

Master's Degree

Bingham University

2023 - 2025