VA, EA, Sales & Marketing Specialist ,Account Manager

Hotensia

775/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly organized and proactive Virtual Assistant with over four years of experience in administration, customer service, team leadership, and operational support. Experienced in calendar and email management, meeting coordination, document preparation, stakeholder communication, and record management. Former Customer Service Team Leader a where I supervised teams, managed escalations, and ensured high service standards. Strong communicator with excellent organizational skills and a proven abilit...

Top Skills

Account Management · 5 yearsB2C Sales · 5 yearsCalendar Management · 5 yearsCalendly · 5 yearsChatGPT for Marketing · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Lead ManagementAdvanced
Ticket ManagementAdvanced
FreshdeskAdvanced
ZendeskAdvanced
Email SupportBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Advanced

Finance & Accounting

Budget ManagementAdvanced
QuickBooksBeginner

Human Resources

RecruitmentBeginner

Marketing & Growth

ChatGPT for MarketingExpert
Email MarketingAdvanced

Sales & Business Development

Lead GenerationExpert
B2C SalesExpert
Account ManagementExpert
Linkedin OutreachExpert
SalesforceExpert
B2B SalesAdvanced
Cold CallingAdvanced
Cold Email OutreachAdvanced
Zoho CRMAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Data EntryExpert
Executive Assistant ServicesExpert
Research & Information GatheringExpert
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
CalendlyExpert
Travel PlanningAdvanced

Work Experience

Virtual Assistant/Executive Assistant

Freelancer

Oct 2022 - Present

Key Achievements:

Provide comprehensive administrative support, including calendar management, meeting scheduling, email management, and document preparation. Coordinate virtual meetings, maintain records, and ensure timely follow-up on action items and correspondence. Support executives and clients with travel arrangements, research, data entry, and report preparation. Streamline administrative processes and improve workflow efficiency through effective organization and prioritization. Manage multiple tasks and deadlines simultaneously while maintaining accuracy, professionalism, and confidentiality. Serve as a key point of contact for stakeholders, ensuring clear communication and timely responses. Maintain organized digital filing systems, improving document accessibility and record management. Deliver reliable remote support that enables clients to focus on strategic and business-critical activities.

Email SupportGoogle Sheets (Advanced)ChatGPT for MarketingBudget ManagementFreshdeskExcel (Advanced)Phone SupportTicket ManagementZendeskQuickBooksEmail MarketingTravel PlanningLinkedin OutreachCalendar ManagementZoho CRMResearch & Information GatheringMeeting CoordinationExecutive Assistant ServicesDocument ManagementCalendlyData EntryEmail ManagementPersonal Assistant Services

Senior Territory Representative -Operations/Team Leader Customer Service Points

KoKo Networks

Dec 2021 - Feb 2026

Key Achievements:

Led field operations and customer service activities within assigned territories, ensuring efficient service delivery and customer satisfaction. Supervised and coached team members, providing performance feedback and support to improve productivity and service quality. Built and maintained strong customer relationships, contributing to customer retention and positive brand perception. Resolved escalated customer issues promptly, ensuring minimal disruption to operations and a positive customer experience. Coordinated with cross-functional teams to address operational challenges and improve service efficiency. Tracked team performance and operational metrics, providing reports and insights to support decision-making. Supported onboarding and training of new team members, helping them adapt quickly and perform effectively. Contributed to achieving territory performance targets through effective team management, customer engagement, and operational execution.

Email SupportLead ManagementGoogle Sheets (Advanced)FreshdeskExcel (Advanced)RecruitmentTicket ManagementQuickBooksB2C SalesAccount ManagementB2B SalesCold CallingCalendar ManagementLead GenerationSalesforceData EntryDocument ManagementResearch & Information GatheringMeeting Coordination

Office Administrator

National Council For Persons with Disabilities

Jan 2021 - Dec 2021

Key Achievements:

Successfully coordinated daily office operations, ensuring smooth administrative processes and efficient workflow. Maintained accurate records, filing systems, and documentation, improving accessibility and compliance. Organized meetings, appointments, and calendars, ensuring effective time management and coordination. Prepared reports, correspondence, and administrative documents with a high level of accuracy and professionalism. Improved office efficiency by streamlining filing and record-management processes. Provided excellent support to staff, clients, and stakeholders, contributing to positive working relationships. Managed office supplies and administrative resources, ensuring uninterrupted operations and cost-effective utilization. Supported multiple departments with administrative and operational tasks, helping achieve organizational objectives.

Email SupportLead ManagementGoogle Sheets (Advanced)Budget ManagementPhone SupportExcel (Advanced)Email MarketingCalendar ManagementTravel PlanningData EntryEmail ManagementPersonal Assistant ServicesExecutive Assistant ServicesDocument ManagementMeeting CoordinationResearch & Information Gathering

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified

Certifications

Certificate in Virtual Assistance
Certificate in DataBase Foundations
Certificate in ICDL

Education

Bachelor's Degree

The Technical University of Kenya

2015 - 2019