VA, EA, Sales & Marketing Specialist ,Account ManagerVA, EA, Sales & Marketing Specialist ,Account Manager
Hotensia
$775
per month
($4/hour)
Profile Description
Highly organized and proactive Virtual Assistant with over four years of experience in administration, customer service, team leadership, and operational support. Experienced in calendar and email management, meeting coordination, document preparation, stakeholder communication, and record management. Former Customer Service Team Leader a where I supervised teams, managed escalations, and ensured high service standards. Strong communicator with excellent organizational skills and a proven abilit...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Virtual Assistant/Executive Assistant
Freelancer
Oct 2022 - Present
Key Achievements:
Provide comprehensive administrative support, including calendar management, meeting scheduling, email management, and document preparation. Coordinate virtual meetings, maintain records, and ensure timely follow-up on action items and correspondence. Support executives and clients with travel arrangements, research, data entry, and report preparation. Streamline administrative processes and improve workflow efficiency through effective organization and prioritization. Manage multiple tasks and deadlines simultaneously while maintaining accuracy, professionalism, and confidentiality. Serve as a key point of contact for stakeholders, ensuring clear communication and timely responses. Maintain organized digital filing systems, improving document accessibility and record management. Deliver reliable remote support that enables clients to focus on strategic and business-critical activities.
Senior Territory Representative -Operations/Team Leader Customer Service Points
KoKo Networks
Dec 2021 - Feb 2026
Key Achievements:
Led field operations and customer service activities within assigned territories, ensuring efficient service delivery and customer satisfaction. Supervised and coached team members, providing performance feedback and support to improve productivity and service quality. Built and maintained strong customer relationships, contributing to customer retention and positive brand perception. Resolved escalated customer issues promptly, ensuring minimal disruption to operations and a positive customer experience. Coordinated with cross-functional teams to address operational challenges and improve service efficiency. Tracked team performance and operational metrics, providing reports and insights to support decision-making. Supported onboarding and training of new team members, helping them adapt quickly and perform effectively. Contributed to achieving territory performance targets through effective team management, customer engagement, and operational execution.
Office Administrator
National Council For Persons with Disabilities
Jan 2021 - Dec 2021
Key Achievements:
Successfully coordinated daily office operations, ensuring smooth administrative processes and efficient workflow. Maintained accurate records, filing systems, and documentation, improving accessibility and compliance. Organized meetings, appointments, and calendars, ensuring effective time management and coordination. Prepared reports, correspondence, and administrative documents with a high level of accuracy and professionalism. Improved office efficiency by streamlining filing and record-management processes. Provided excellent support to staff, clients, and stakeholders, contributing to positive working relationships. Managed office supplies and administrative resources, ensuring uninterrupted operations and cost-effective utilization. Supported multiple departments with administrative and operational tasks, helping achieve organizational objectives.
Quick Stats
Certifications
Education
Bachelor's Degree
The Technical University of Kenya
2015 - 2019