Customer Support Specialist | Telehealth & Fintech VACustomer Support Specialist | Telehealth & Fintech VA
Hiromi
$1,200
per month
($7/hour)
Profile Description
Customer Support Professional with 7+ years of experience providing multi-channel support via chat, email, and phone in remote, high-volume environments. Skilled in order management, refunds, cancellations, payment disputes, case management, CRM systems, and delivering exceptional customer experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Patient Support Specialist
Measured
Sep 2024 - May 2026
Key Achievements:
Industry: Telehealth • Managed and resolved 100+ customer support tickets weekly via chat, email, and phone. • Assisted customers with orders, cancellations, refunds, billing inquiries, and account updates. • Coordinated with internal teams to resolve customer concerns and ensure timely issue resolution. • Scheduled appointments and supported customers throughout the onboarding process. • Handled sales responsibilities for six months by engaging warm leads, guiding customers through enrollment, and helping achieve 300+ program sign-ups.
Quick Stats
Education
Associate's Degree
Systems Technology Institute
2012 - 2014