Customer Support Specialist | Telehealth & Fintech VACustomer Support Specialist | Telehealth & Fintech VA

Hiromi

ID Verified

1,200/mo

San Pedro, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,200

per month

($7/hour)

Member since August 2026

Profile Description

Customer Support Professional with 7+ years of experience providing multi-channel support via chat, email, and phone in remote, high-volume environments. Skilled in order management, refunds, cancellations, payment disputes, case management, CRM systems, and delivering exceptional customer experiences.

Top Skills

Data Entry · 7 years Email Support · 7 years Live Chat Support · 7 years Order Fulfillment · 7 years Order Processing · 7 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportExpert

Phone SupportExpert

Ticket ManagementExpert

Email SupportExpert

Social Media SupportExpert

IntercomIntermediate

Help ScoutIntermediate

ZendeskBeginner

Design & Creative

Adobe PhotoshopIntermediate

Adobe IllustratorIntermediate

CanvaIntermediate

Logo DesignIntermediate

Adobe InDesignIntermediate

Adobe Premiere ProIntermediate

CapCutIntermediate

MayaIntermediate

Video EditingIntermediate

E-commerce & Marketplace

Order ProcessingExpert

Order FulfillmentExpert

Finance & Accounting

AML/KYCAdvanced

Risk ManagementAdvanced

Sales & Business Development

SalesforceAdvanced

B2C SalesIntermediate

Close.ioBeginner

Specialized Skills

Telehealth SupportIntermediate

Virtual Assistance & Admin

Data EntryExpert

Work Experience

Patient Support Specialist

Measured

Sep 2024 - May 2026

Job Responsibilities:

Industry: Telehealth • Managed and resolved 100+ customer support tickets weekly via chat, email, and phone. • Assisted customers with orders, cancellations, refunds, billing inquiries, and account updates. • Coordinated with internal teams to resolve customer concerns and ensure timely issue resolution. • Scheduled appointments and supported customers throughout the onboarding process. • Handled...

IntercomPhone SupportLive Chat SupportTicket ManagementEmail SupportTelehealth SupportB2C SalesHelp Scout

Quick Stats

Age33 years

English LevelFluent

Other Languages

Tagalog/FilipinoFluent

ID VerificationVerified

Portfolio

🔒

Visible to employers on Pro and Enterprise plans. Upgrade your plan to view portfolios.

Education

Associate's Degree

Systems Technology Institute

2012 - 2014