Medical Virtual Assistant

Hillary

ID Verified
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Registered Nurse with a life sciences background and formal training in Good Clinical Practice, Human Subjects Protection, and Introduction to Clinical Research. Over six years of experience producing and reviewing accurate, compliant clinical documentation in regulated healthcare settings, with hands on exposure to quality and audit standards through JCI audit involvement. Meticulous, detail driven, and comfortable working independently in a remote setting with highly confidential information. ...

Skills & Expertise

AI & Automation

PerplexityAdvanced
ZapierAdvanced
Copy.aiAdvanced
OpenAI APIAdvanced
Google Vertex AIIntermediate

Content & Writing

Customer Success

Design & Creative

CanvaExpert
Adobe PhotoshopIntermediate
Adobe IllustratorIntermediate

Human Resources

RecruitmentAdvanced

Work Experience

Virtual Assistant / Customer Support Representative

Private contractor

Mar 2023 - Present

Job Responsibilities:

• Produced and proofread written communications, reports, and records for healthcare and service based clients, ensuring accuracy and consistency • Managed multiple client projects simultaneously, meeting strict deadlines in a fully remote setting

PerplexityEmail CopywritingCopywritingGoogle Vertex AIZapierGitHub CopilotCreative WritingTicket ManagementFreshdeskExcel (Advanced)

NEMT dispatcher

Medtransporters

Mar 2023 - Present

Job Responsibilities:

• Maintained precise, time stamped trip and compliance documentation across every patient transport, supporting accurate billing and audit readiness • Reviewed trip records for consistency and accuracy before submission, catching and correcting discrepancies • Worked independently and remotely with confidential patient and scheduling information using ModivCare WellRyde and MTM Link platforms

PerplexityZapierZendeskLive Chat SupportEmail SupportLiveChatGoogle Sheets (Advanced)Calendar ManagementEmail ManagementCalendly

Quick Stats

Age29 years
GenderMale
English LevelFluent
ID VerificationVerified

Certifications

Diploma in Nursing

Education

Associate's Degree

Kenya Medical Training College

2015 - 2019