Dental BillerDental Biller

Key Achievements:

Managed dental claims, insurance follow-ups, and patient accounts from submission through resolution. Improved A/R follow-up by consistently addressing outstanding balances, unpaid claims, and insurance discrepancies. Identified claim issues such as incorrect insurance information, group numbers, eligibility, and payment discrepancies, and coordinated corrections and resubmissions. Handled patient billing concerns and payment questions through phone, email, and chat while maintaining a professional customer experience. Performed payment posting, account reconciliation, refunds, and credit reviews to keep patient accounts accurate. Worked independently with Open Dental and insurance portals, while quickly learning new dental billing processes and workflows. Helped resolve complex account issues by researching claim history, EOBs, account notes, and insurance information before taking action.

Key Achievements:

Managed short-term rental bookings and guest inquiries across Airbnb, [link hidden], and other platforms. Provided customer support via phone, chat, email, and social media, responding to guest questions and concerns promptly. Assisted with social media management, including responding to messages and inquiries and maintaining the company’s online presence. Coordinated cleaning schedules, property turnovers, maintenance requests, and check-in/check-out arrangements. Maintained organized reservation calendars and helped prevent scheduling conflicts. Managed multiple properties and guest requests simultaneously while keeping daily operations organized and ensuring a positive guest experience.

Key Achievements:

Handled high-volume fraud and payment dispute cases, reviewing transactions and customer account information to determine the appropriate resolution. Investigated unauthorized transactions and payment disputes, identifying key details and documenting findings accurately. Assisted customers with claim status, disputed transactions, and account-related concerns through clear and professional communication. Managed multiple cases while maintaining accuracy, confidentiality, and timely follow-up. Resolved customer concerns by reviewing available information, explaining the process, and taking the appropriate next steps. Consistently followed banking procedures and security protocols when handling sensitive financial information.

Key Achievements:

Provided customer support for payment, account, and transaction-related concerns through multiple support channels. Handled high-volume payment disputes, including unauthorized transactions, refunds, and claim-related issues. Conducted AML (Anti-Money Laundering) reviews by reviewing account and transaction activity for potential risk indicators and following established procedures. Investigated customer issues by reviewing transaction details, account history, and case information to determine the appropriate resolution. Explained payment, dispute, and account processes clearly while helping customers understand their case status and next steps. Managed multiple cases while maintaining accuracy, confidentiality, and timely follow-up. Maintained detailed case documentation and followed established payment, compliance, and dispute-handling procedures.