Remote Technical Customer Support Specialist | IT Support |Remote Technical Customer Support Specialist | IT Support |
Gladys
$1,000
per month
($6/hour)
Profile Description
I am a Remote Technical Customer Support Specialist with over 4 years of experience supporting customers across email, chat, and phone. I have a strong background in both IT support and customer service, which allows me to resolve technical and non-technical issues efficiently while maintaining a high level of customer satisfaction. In my previous roles, I have: • Supported 100+ users across multiple platforms • Resolved hardware, software, and account-related issues • Managed tickets using CR...
Skills & Expertise
Skill Levels Explained:
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Content & Writing
Customer Success
E-commerce & Marketplace
AI & Automation
Marketing & Growth
Real Estate Operations
Work Experience
Technical Virtual Assistant (Freelance / Remote)
Freelance
Feb 2024 - Sep 2026
Job Responsibilities:
Successfully automated recurring administrative tasks for multiple clients using Zapier and Google Workspace, saving 10+ hours per week. Streamlined digital file management, organizing over 5,000 client documents across cloud platforms for easy access and security. Assisted in setting up remote work systems for a team of 20+, improving productivity and reducing technical issues by 40%. Implemen...
Quick Stats
Certifications
Education
Bachelor's Degree
Multimedia University Of Kenya
2012 - 2016