Customer Service Representative| Virtual Assistant

Marion

ID Verified
1,000/mo
Kenya
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Customer-focused professional with 12 years of experience in customer service, telesales, sales, and administrative support. Skilled in client communication, CRM follow-up, email and calendar management, data entry, and report preparation. Known for resolving issues professionally, maintaining accurate records, and supporting teams in fast-paced, target-driven settings. ALX-certified Virtual Assistant with strong Microsoft Office and Google Workspace proficiency.

Top Skills

Airbnb · 1 yearAsana · 1 yearB2B Sales · 1 yearCalendar Management · 1 yearCalendly · 1 year

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Travel PlanningIntermediate
Document ManagementIntermediate
Data EntryIntermediate
Meeting CoordinationIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate
AsanaIntermediate
TrelloIntermediate

Specialized Skills

OnboardingIntermediate
Language TeachingIntermediate
Coaching & MentoringIntermediate

Sales & Business Development

B2B SalesIntermediate
Cold CallingIntermediate
Cold Email OutreachIntermediate
Sales Funnel ManagementIntermediate
Sales PresentationsIntermediate
Warm Outreach & Appointment SettingIntermediate
Zoho CRMIntermediate

Real Estate Operations

AirbnbIntermediate

Finance & Accounting

Financial ReportingIntermediate
Risk ManagementIntermediate

Customer Success

Email SupportIntermediate
Phone SupportIntermediate
LiveChatIntermediate

Work Experience

Telesales

Bangbet Kenya

May 2026 - Aug 2026

Senior Loan Officer

Premier Credit Limited

Jan 2021 - May 2026

Waitress

Karen Country Club

Feb 2019 - Mar 2020

Quick Stats

Age32 years
English LevelFluent
Other Languages
ArabicBasic
ID VerificationVerified