SDR , Appointment Setter , Cold Caller , TSR , CSRSDR , Appointment Setter , Cold Caller , TSR , CSR
Gerlinda
ID Verified$100
per month
($1/hour)
Profile Description
I am a results-driven professional with over four years of experience in customer support, technical support, sales development, cold calling, appointment setting, and e-commerce operations. I have strong communication, problem-solving, customer service, and relationship-building skills, with experience using CRM and support platforms. I am goal-oriented, adaptable, detail-oriented, and committed to delivering excellent customer experiences and achieving results. I learn quickly, work well indep...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Sales & Business Development
Customer Success
Work Experience
CSR / SALES
SOGA US LIMITED
Jun 2025 - Jun 2026
Job Responsibilities:
Promoted to a management role due to strong performance and leadership abilities. Led customer support and e-commerce operations across multiple marketplaces. Managed escalations, VIP customers, product listings, inventory, and team performance. Improved operational efficiency through KPI tracking, process management, and team supervision.
APPOINTMENT SETTER / COLD CALLER
STRETCHMED
Mar 2025 - May 2025
Job Responsibilities:
Conducted high-volume cold calling and lead generation. Qualified prospects and scheduled appointments for potential customers. Developed strong objection-handling and sales communication skills.
CSR
AVAS FLOWERS
Jan 2023 - Nov 2024
Job Responsibilities:
Managed customer inquiries and provided timely assistance. Successfully handled outbound calls and built rapport with potential customers. Developed strong communication, objection-handling, and customer service skills.
APPOINTMENT SETTER / COLD CALLER
FLATWORLD SOLUTIONS
Dec 2024 - Mar 2024
Job Responsibilities:
Successfully qualified leads and scheduled appointments. Consistently conducted outbound calls while maintaining professional communication. Improved lead conversion through effective questioning, rapport-building, and follow-up.
CSR
TRANSCOM DAVAO
Jan 2023 - Dec 2023
Job Responsibilities:
Handled more complex technical and billing-related concerns. Successfully managed escalated customer issues and provided appropriate resolutions. Improved problem-solving and customer retention skills through effective issue resolution.
TSR
VXI HOLDINGS
Mar 2022 - Dec 2022
Job Responsibilities:
Successfully resolved technical issues and provided effective troubleshooting support. Maintained quality customer service while handling high-volume customer interactions. Developed strong technical troubleshooting and communication skills.