Virtual AssistantVirtual Assistant
Fredrich
ID Verified$1,500
per month
($9/hour)
Profile Description
I am a customer service professional with two years of experience supporting global clients across e-commerce and telecommunications industries. My background includes working as a Customer Service Representative for Amazon Seller Account Support and Verizon Business Account Support, where I consistently delivered accurate, efficient, and customer-focused solutions in high-volume environments. In my role with Amazon Seller Support, I assisted business owners with account performance, policy com...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Costumer Care Support
Afni - Sta Rosa
Sep 2025 - Present
Job Responsibilities:
Able to support Verizon Business account holders with average of 90% costumer satisfaction and 11 mins AHT. Also able to improve client retention for up to 20%
Costumer Service Representative II
Majorel - Alabang
Oct 2020 - Jun 2022
Job Responsibilities:
Avearged handling 15-20 inquiries of Amazon Seller account everyday. With average repsat of 92% and AHT of 11 min.
Business Manager
UP Society of Agricultural Engineering Students
Apr 2017 - Jun 2019
Job Responsibilities:
Handled the operation of a prestigious student organization of University of the Philippines System.
Quick Stats
Education
Bachelor's Degree
University of the Philippines Los Baños
2014 - present