Francis

Customer Service & Sales Representative

Francis

ID Verified
450/mo
Cebu City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Two years of experience as a Customer Service Representative and a Sales Professional as well with experience handling high-volume customer inquiries, resolving concerns, and building strong client relationships. As a Customer Service Representative, I handled around 60 customer tickets per day involving delivery concerns, damaged items, returns, and refunds. I later worked as a Medical Representative, managing relationships with healthcare professionals and consistently achieving monthly sales ...

Top Skills

Email Support · 2 yearsIntercom · 2 yearsLive Chat Support · 2 yearsNotion · 2 yearsB2B Sales · 1 year

Skills & Expertise

Sales & Business Development

B2B SalesIntermediate
B2C SalesBeginner
Account ManagementBeginner
Sales PresentationsBeginner

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
IntercomIntermediate
Ticket ManagementBeginner

Virtual Assistance & Admin

NotionIntermediate
Calendar ManagementBeginner
Document ManagementBeginner
CalendlyBeginner

Work Experience

Professional Medical Representative

Torrent Pharma Phils Inc.

Jul 2025 - Jun 2026

Key Achievements:

Achieved up to 147% of my monthly sales targets from August 2025 to April 2026

B2B SalesB2C SalesAccount ManagementCalendar ManagementDocument ManagementSales Presentations

Customer Service Representative

Foundever

Nov 2022 - Nov 2022

Key Achievements:

98% CSAT rating across 40-50 contacts

Live Chat SupportTicket ManagementIntercomEmail SupportNotion

Quick Stats

Age27 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Education

Bachelor's Degree

University of San Carlos

2018 - 2022