Flora

Implementation Specialist

Flora

ID Verified
1,700/mo
Pasig, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

My commitment to excellence in implementation consultancy is underpinned by a robust background in project management and an unwavering resolve to drive efficiency. I honed my skills in fostering client relationships, ensuring that the solutions I provided were not just effective but also sustainable in the long term. I'm an Implementation Consultant with 15 years of BPO experience specializing in process optimization and project management. Proven track record in streamlining operations for sm...

Top Skills

Data Entry · 10 yearsLive Chat Support · 10 yearsLiveChat · 10 yearsPhone Support · 10 yearsSalesforce · 10 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
LiveChatExpert
Technical SupportExpert
Social Media SupportExpert
ZendeskExpert

Design & Creative

CanvaBeginner

E-commerce & Marketplace

ShopifyBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner
Order ProcessingBeginner

Finance & Accounting

Payroll ProcessingIntermediate
QuickBooksIntermediate
XeroBeginner

Human Resources

PayrollAdvanced
HR ManagementBeginner

Sales & Business Development

SalesforceExpert
B2B SalesBeginner

Specialized Skills

OnboardingAdvanced
Technical TrainingAdvanced
Corporate TrainingAdvanced

Virtual Assistance & Admin

Data EntryExpert
Calendar ManagementExpert
Email ManagementAdvanced
Executive Assistant ServicesIntermediate
Monday.comIntermediate
ClickUpIntermediate
JiraIntermediate
NotionIntermediate
TrelloIntermediate
Travel PlanningIntermediate

Work Experience

Implementation Associate

Vistra+iiPay

Feb 2025 - Feb 2026

Key Achievements:

Lead end-to-end payroll implementation, including project plans, local registrations, and system configurations. Coordinate between clients and local country payroll partners to define payment/banking processes and data needs. Manage project scope changes and execute successful go-live transitions to operations teams.

Ticket ManagementTechnical SupportHR ManagementPayrollOnboardingTechnical Training

Quick Stats

Age38 years
English LevelFluent
ID VerificationVerified