Maria

Customer Experience Specialist & Bookkeeper

Maria

1,000/mo
Teresa, Rizal , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With a diverse and robust professional background, I have accumulated extensive experience across various roles, including Account Specialist, SME Team Lead, Technical Support Representative, Project Leader, Cloud Co-Worker, Executive Assistant, and Sales Merchandiser. My career journey has honed my skills in account management, team leadership, technical support, project coordination, cloud solutions, executive administration, and sales merchandising. This broad spectrum of roles has equipped m...

Top Skills

Excel (Advanced) · 5 yearsBookkeeping · 4 yearsLive Chat Support · 4 yearsEmail Support · 3 yearsGoogle Sheets (Advanced) · 3 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportAdvanced
Technical SupportAdvanced
Ticket ManagementAdvanced
ZendeskBeginner

Finance & Accounting

BookkeepingAdvanced
QuickBooksIntermediate
Accounts Payable/ReceivableIntermediate
Payroll ProcessingBeginner
Financial ReportingBeginner

Sales & Business Development

SalesforceIntermediate
Account ManagementIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Advanced
Power BIBeginner

Work Experience

Account Specialist

Teamspan Asia Inc.

Mar 2024 - Dec 2025

Key Achievements:

Initiated and maintained regular follow-up communication with vendors to ensure their needs were met promptly and effectively. Cultivated strong, trusting relationships with vendors through personalized follow-up strategies, enhancing client retention and satisfaction. Addressed vendor concerns and inquiries promptly during follow-up interactions, demonstrating a commitment to excellent service. Maintained detailed records of vendor interactions and follow-up activities, ensuring accurate tracking and reporting of progress.

Phone SupportExcel (Advanced)Account Management

SME Team Lead

Foundever

Aug 2021 - Mar 2024

Live Chat SupportEmail SupportPhone SupportTechnical SupportTicket ManagementQuickBooksBookkeepingPayroll ProcessingSalesforcePower BIExcel (Advanced)Google Sheets (Advanced)Financial ReportingAccounts Payable/Receivable

Quick Stats

Age33 years
English LevelFluent
ID VerificationNot verified