Excellent Cold Calling/ Virtual Assistant /Customer ServiceExcellent Cold Calling/ Virtual Assistant /Customer Service

Key Achievements:

Managed social media accounts by creating, scheduling, and posting brand-aligned content; engaged with followers by promptly responding to messages, comments, and inquiries; assisted with content planning, captions, and basic graphics for promotional and educational posts; handled administrative tasks including inbox management, appointment coordination, and client follow-ups; and maintained organized records to support smooth day-to-day operations.

Key Achievements:

Conducted high-volume outbound calls to identify motivated sellers; qualified leads by collecting property details, seller motivation, timeline, and price expectations; maintained accurate call notes and lead status in Podio; analyzed property details, comparable sales, and deal profitability; and updated CRM to track buyer activity, offers, and closing status.

Key Achievements:

Handled inbound customer calls and online orders for floral arrangements and gifts; assisted customers with product selection, customization, and upselling; processed orders accurately while meeting sales and quality standards; maintained detailed order notes and customer information in the system; met daily sales targets while following company scripts and procedures; and delivered excellent customer service to ensure customer satisfaction and repeat business.